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03-28-2021

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Lenovo LC700 7 in 1 USB-C Travel Hub

2021-04-07, 21:40 PM
 

Product just arrived today. It's to use with Ideapad Flex 5 PC. Using 2 external monitors - one with HDMI cable, other with USB 3.0 cable. When cables are connected to PC directly, everything works fine, desktop is extended to monitors 2 and 3. Or I can mirror them. When I move the cables to the hub, the PC recognizes the USB monitor, but it does not recognize the HDMI one. When I move the cable back directly to the HDMI port on the laptop, everything works fine. Updated the firmware. No change.

 

Tech Support says it must be a bad HDMI port on the hub. The after sales team will provide a new one. But rather than sitting back and waiting for the new one, which I'm hoping they've diagnosed correctly, is there anything else I can try? I'd be disappointed to wait another week for the replacement hub and still not have this functioning correctly.

 

Thanks!

 
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3675 Posts

08-02-2018

United States of America

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Re:Lenovo LC700 7 in 1 USB-C Travel Hub

2021-04-08, 12:13 PM

Hello Dave Georgia!


Welcome to community forums


You can try updating the firmware of the docking station here: https://support.lenovo.com/us/en/accessories/acc500098-lenovo-usb-c-7-in-1-hub-overview-and-service-parts

 

According to smart find, the Lenovo LC700 & in 1 is not listed as a compatible docking station for the Flex 5 laptop. You can refer to this link: https://accessorysmartfind.lenovo.com/#/search?categoryL1Name=Docking&categoryL2Names&keyword=&pageIndex=1&pageSize=40&query=&subSeriesList=88IPF50&systemId=88IPF50

 

 


Jwes_Lenovo



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