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13 Posts

10-27-2020

Portugal

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Re:Lenovo Q27h-10 - USB Type C Not Charging 2019 Macbook Air

2020-11-11, 21:23 PM

Are you saying that your Q27h-10 automatically updated itself just by being connected via usb-c to a Mac?

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3 Posts

10-20-2020

Finland

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Re:Lenovo Q27h-10 - USB Type C Not Charging 2019 Macbook Air

2020-11-12, 13:17 PM

While it seems that @Andy_Lenovo did give us an update about the issue, no other relevant information has been disclosed about what Lenovo is actually doing about this problem currently. If we assume something is currently on the way, I'd reckon that even a small bit of information would be thrown at us from time to time to keep us from returning the displays and give us hope for an update or a fix. 

 

It's been already almost a month from the last update by Lenovo, and I'm starting to think that this issue will not be solved. It has been almost 4 months with practically one vague statement about any process.

 

I, myself, am going to give Lenovo until 20.11. and then I'm going to return the display as faulty if no further update with relevant information on the root cause, fix and estimated dates for updates are not provided by then. I would recommend others to do the same thing. Maybe this will give Lenovo a bit of a boost to give us more information about this (or admit that they cannot fix the problem).

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3 Posts

10-28-2020

Moldova (the Republic of)

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Re:Lenovo Q27h-10 - USB Type C Not Charging 2019 Macbook Air

2020-11-12, 15:11 PM

@ hpschu wrote:
 

 

While it seems that @Andy_Lenovo did give us an update about the issue, no other relevant information has been disclosed about what Lenovo is actually doing about this problem currently. If we assume something is currently on the way, I'd reckon that even a small bit of information would be thrown at us from time to time to keep us from returning the displays and give us hope for an update or a fix. 

 

It's been already almost a month from the last update by Lenovo, and I'm starting to think that this issue will not be solved. It has been almost 4 months with practically one vague statement about any process.

 

I, myself, am going to give Lenovo until 20.11. and then I'm going to return the display as faulty if no further update with relevant information on the root cause, fix and estimated dates for updates are not provided by then. I would recommend others to do the same thing. Maybe this will give Lenovo a bit of a boost to give us more information about this (or admit that they cannot fix the problem).

 

I will basically do the same thing. I will return the monitor as "Manufacturing defect" because it's not charging my Macbook.

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11 Posts

07-02-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Lenovo Q27h-10 - USB Type C Not Charging 2019 Macbook Air

2020-11-12, 15:29 PM

I would have to agree.... As someone that manages a technical organisation, there is not reason for a "bug" to take 6 months to solve, unless it is not really a priority.... 

 

MacBooks are not a niche product and charging also not a niche feature for this to not to be tackled as a priority

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9 Posts

09-16-2020

United States of America

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Re:Lenovo Q27h-10 - USB Type C Not Charging 2019 Macbook Air

2020-11-12, 15:33 PM

Will return too.  Anyone see a good comparable USB-C monitor to replace this one with?

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23 Posts

10-24-2018

Sweden

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  • Message 176 of 253

Re:Lenovo Q27h-10 - USB Type C Not Charging 2019 Macbook Air

2020-11-12, 18:16 PM

I'm not saying I'm about to return it too, but I'm listening to whatever is being said in this thread. I do love the monitor and really want to keep it. The amount of time it has been is alarming, since it is an issue that should be prioritised because it seems to affect all MacOS devices. I mean, sure, we didn't all purchase Thinkpads, so **bleep** us right (just kidding), but the monitor is almost €500 so, yeah. Should work.

 

Anyway, hopefully someone has this issue under control at Lenovo. I actually haven't waited for too long but I get it that those who purchased this monitor during the summer feel fed up.

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5 Posts

10-24-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Lenovo Q27h-10 - USB Type C Not Charging 2019 Macbook Air

2020-11-12, 19:49 PM

I have no idea what happened. But for sure I have much less issues charging at the moment. As said worst case is switching the monitor on and off which will resolve the issue for me. 

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3 Posts

10-30-2020

Russian Federation

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  • Message 178 of 253

Re:Lenovo Q27h-10 - USB Type C Not Charging 2019 Macbook Air

2020-11-13, 6:55 AM

Anyone knows how to return lenovo thinkvision p24h-20 in Russia?

Its been for a months I have been waiting for resolving issue.

All receipts on my hands. Retailer is Citilink.

 

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10186 Posts

09-04-2014

Slovakia

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Re:Lenovo Q27h-10 - USB Type C Not Charging 2019 Macbook Air

2020-11-13, 15:31 PM

Hi All,

 

Another eagerly awaited and overdue update on what has been a longish journey to date and to remind you that we are still working toward resolving the issue. The good news is that when installed on different test systems there has been no cases of attached Macbooks not charging to date, charging behaviour has been as would normally be expected. There is however an issue with the installer / delivery method which we believe to be the final hurdle to cross before the whole package can be moved to the final validation stage.

 

Andy

 

English Community Administrator
Lenovo eServices

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13 Posts

10-27-2020

Portugal

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Re:Lenovo Q27h-10 - USB Type C Not Charging 2019 Macbook Air

2020-11-13, 16:44 PM

@Andy_Lenovo why are some people reporting their monitor updated itself to firmware 3.0 while others (like me) are still on 1.0 and there's no information on how to upgrade?

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