02-04-2012 02:11 AM - edited 02-04-2012 02:17 AM
two very important keys on my very NEW external Lenovo Ultraslim Plus Wireless Keyboard (ctrl and shift) are clamping.
I send it back by my sales partner to Lenovo and got the information that they have changed the keyboard. But it is the same one as before; therefore I cannot use it.
Do you have an idea how to solve such a physical problem with a keyboard?
Or let me ask better, is there a possibility contacting the Lenovo-Support directly? Problem is that I have seacherd for the keyboard on the support website, but cannot find it.
I am sure you will understand that I am not delighted about Lenovo Service yet and would be grateful, if you have answers for me on this communication channel.
EDIT: This problem regards the same keyboard called here: http://forums.lenovo.com/t5/Options-Accessories/Wireless-Keyboard-Mouse-Combo-Malfunction-Mouse-work.... But in my case it is a physical problem!
02-06-2012 10:27 PM
I am really sorry that you have an issue with new keyboard. As it is in warranty it is good to have service from Lenovo directly.
Kindly contact the support center on 07032-15-49201, Hours of operation is 9 AM - 6 PM Monday - Friday