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ph423
Paper Tape
Posts: 7
Registered: ‎08-21-2013
Location: Canada
Views: 2,063
Message 1 of 1

New ThinkPad Precision Wireless Mouse (MORFGOO) does not work

Hello to everyone,

My wireless mouse does not work. The symptoms are: The mouse is completely unresponsive, as if it had no power at all (cannot be turned on, no red laser, no interaction with CPU).

How I came to notice the problem:
I installed the mousesuite from lenovo/support/mousesuite. Then I restarted the computer. After this, I connected the USB Bluetooth Adapter to a USB port of the ThinkPad 430s 2352 CTO. I tried to turn the mouse on. No changes were noticed, Mouse still offline, no light. Tried a different set of battery & tried the wireless button. No change. Reinstalled the mousesuite. No noticeable change.

I believe the mouse might be broken. Could anyone please provide me with support as to how I could solve this? In the case that it is non-functional, how do I return it to lenovo? Is it under my one year guaranty (I bought it as an accessory on my command for my laptop)?

 

Thanks for your answers!

ph423

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