09-02-2013 06:08 PM
Hello to everyone,
My wireless mouse does not work. The symptoms are: The mouse is completely unresponsive, as if it had no power at all (cannot be turned on, no red laser, no interaction with CPU).
How I came to notice the problem:
I installed the mousesuite from lenovo/support/mousesuite. Then I restarted the computer. After this, I connected the USB Bluetooth Adapter to a USB port of the ThinkPad 430s 2352 CTO. I tried to turn the mouse on. No changes were noticed, Mouse still offline, no light. Tried a different set of battery & tried the wireless button. No change. Reinstalled the mousesuite. No noticeable change.
I believe the mouse might be broken. Could anyone please provide me with support as to how I could solve this? In the case that it is non-functional, how do I return it to lenovo? Is it under my one year guaranty (I bought it as an accessory on my command for my laptop)?
Thanks for your answers!