Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

External Displays, Options and AccessoriesDisplays, Options and Accessories
All Forum Topics
Options

12 Posts

10-05-2012

Canada

300 Signins

1039 Page Views

  • Posts: 12
  • Registered: ‎10-05-2012
  • Location: Canada
  • Views: 1039
  • Message 11 of 24

Re: ThinkPad USB 3.0 Dock - Firmware update doesn't work

2012-12-13, 20:31 PM
Were any of you guys able to update the dock's firmware successfully yet?

I just got my 3.0 dock today for my X1C, and I'm having the same issue as the OP. The dock works fine thus far, mind you I haven't hook an external monitor up to it yet.
Reply
Options

1 Posts

01-01-2013

USA

3 Signins

13 Page Views

  • Posts: 1
  • Registered: ‎01-01-2013
  • Location: USA
  • Views: 13
  • Message 12 of 24

Re: ThinkPad USB 3.0 Dock - Firmware update doesn't work

2013-01-01, 15:58 PM

I am having odd issues.  My monitors work fine, but after a few minutes my external keyboard is no longer recognized - it just goes dead.  Unplugigng and replugging the device doens't help (I get device not recognized). 

 

I also get the "No Device Found" when trying to use hte FW update tool v 1.0.

Reply
Options

24 Posts

12-13-2009

Minnesota

69 Signins

478 Page Views

  • Posts: 24
  • Registered: ‎12-13-2009
  • Location: Minnesota
  • Views: 478
  • Message 13 of 24

Re: ThinkPad USB 3.0 Dock - Firmware update doesn't work

2013-01-29, 13:40 PM

I have a related problem. I had no trouble with the firmware update, but my T530 i7 Quad crashes when I attach an external monitor.  Blue screen.  In one of the obscure tech notes somewhere on the Lenovo website there's a list of supported systems, and the note "Dual-Core Only".  Am I to take this seriously?  The Dock USB 3.0 won't work on Quad Core systems?

Reply
Options

33 Posts

01-10-2013

CO, USA

40 Signins

423 Page Views

  • Posts: 33
  • Registered: ‎01-10-2013
  • Location: CO, USA
  • Views: 423
  • Message 14 of 24

Re: ThinkPad USB 3.0 Dock - Firmware update doesn't work

2013-01-29, 17:58 PM

I am now afraid to download any updates for the 3.0

I have the X1c with I-7 quad core

 

3.0 worked perfectly with just keyboard and mouse. Have not yet hooked up a monitor

I downloaded updated 3.0 software last night and then spent the next 3 hours restoring my computer to previous set up.

Issues-

Drivers not working but showed as installed after restore

Microsoft diagnostic and fix was not able to solve issue so I ended up down loading and  re-installing 6 drivers- Including the biometrics driver for the finger print scanner.  Why the 3.0 update would have anything to do with a biometrics driver is a mystery. Maybe just a coincidence but it was working from day 1.

 

I have the machine now reverted back to the original 3.0 driver setting and at least the keyboard and mouse work when hooked up to the 3.0.  Let the games begin when I hook the monitor up to it.

 

Is there another docking option for the X1C from another manufacturer?  I was disappointed to learn with the 3.0 you have to use a separate power source for the computer. I had assumed it was 1 usb for power and connection.

 

I assumed 1 cord / plug and play (power, monitor,keyboard and mouse from the 3.0)but am afraid this is what I will have-

Separate USB dongle for the monitor (bought from Lenovo)

3.0 hooked up for the keyboard and mouse

Separate power connection

Perfect- wires all over the desk.  I hope those USB ports are heavy duty, there will be a lot of "pluggin' and un-pluggin'

 

Cris

 


.

 

 

 

 

 

Reply
Options

24 Posts

12-13-2009

Minnesota

69 Signins

478 Page Views

  • Posts: 24
  • Registered: ‎12-13-2009
  • Location: Minnesota
  • Views: 478
  • Message 15 of 24

Re: ThinkPad USB 3.0 Dock - Firmware update doesn't work

2013-01-29, 18:45 PM

Call the returns dept.  They can tell you if the Dock will work with your machine.  They just confirmed mine WON'T, and they sent me a UPS return label.  I'm very disappointed.  Nowhere in the sales literature did it warn me abou this.  Naughty Lenovo.

Reply
Options

33 Posts

01-10-2013

CO, USA

40 Signins

423 Page Views

  • Posts: 33
  • Registered: ‎01-10-2013
  • Location: CO, USA
  • Views: 423
  • Message 16 of 24

Re: ThinkPad USB 3.0 Dock - Firmware update doesn't work

2013-01-29, 21:14 PM

I had a typo

My X1C is a dual core not quad

 

Nonetheless- the 3.0 is "buggy" to say the least

 

Cris

Reply
Options

5 Posts

01-30-2013

USA

3 Signins

57 Page Views

  • Posts: 5
  • Registered: ‎01-30-2013
  • Location: USA
  • Views: 57
  • Message 17 of 24

Re: ThinkPad USB 3.0 Dock - Firmware update doesn't work

2013-01-30, 15:16 PM
There are so many issues associated with the product i can't begin to express my disappointment. Go to the DisplayLink site and i think you will find many similar stories there. http://www.displaylink.org/forum/showthread.php?p=9205&posted=1#post9205
Reply
Options

3 Posts

09-01-2012

United States

14 Signins

49 Page Views

  • Posts: 3
  • Registered: ‎09-01-2012
  • Location: United States
  • Views: 49
  • Message 18 of 24

Re: ThinkPad USB 3.0 Dock - Firmware update doesn't work

2013-02-08, 15:54 PM

I have had several problems with this dock as well. I have an X1C. When I plug into L-sided, presumably USB 2.0, it works okay but the monitor goes black every now and then. When I plug on R, USB 3.0, the monitor output sometimes doesn't work at all, or my mouse lags, etc, and it says this would work faster if I plug it into a USB 3.0 port which presumably it is already in. Lenovo, please work on some of these many bugs!

Reply
Options

1 Posts

10-14-2013

Germany

2 Signins

33 Page Views

  • Posts: 1
  • Registered: ‎10-14-2013
  • Location: Germany
  • Views: 33
  • Message 19 of 24

Re: ThinkPad USB 3.0 Dock - Firmware update doesn't work

2013-10-14, 17:50 PM

Hello everybody, I am having the exact same issue, I cannot upate the dock's firmware to v9.82. I downloaded the file from this site: http://support.lenovo.com/de_DE/guides-and-manuals/detail.page?DocID=UM014961

 

The tool says:

v 2.6

Initializing Firmware Updater...
Initialization()  Success

Starting Update...
Searching for devices...
!!!No device found!
Drücken Sie eine beliebige Taste . . .

 

PC: Lenovo X1 Carbon.

OS: Windows 7 Pro SP1 64bit.

Current driver version: 7.4.48800.0 (date: 2013-06-20).

 

What I did so far:

Any ideas on how I can update the firmware? Thanx so much for information!

 

Reply
Options

4 Posts

01-12-2013

Thailand

12 Signins

51 Page Views

  • Posts: 4
  • Registered: ‎01-12-2013
  • Location: Thailand
  • Views: 51
  • Message 20 of 24

Re: ThinkPad USB 3.0 Dock - Firmware update doesn't work

2014-03-13, 7:39 AM

I tried to update firmware Lenovo USB 3.0 Dock, but it failed like you mentioned above. I wonder if you have found any solution to it, would appreciate your advice. 

 

After solving the problem of Windows 8.1 conflict by using Displaylink clean up and install the latest software around end of 2013, I had used the dock without problem for a few months. Now I reconnect the dock buy only USB hub and audio is working properly, but LAN and Display do not work now. Trying to update the firmware but fail. !!! No Device Found!!!

 

Thanks.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms