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05-16-2019

FI

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ThinkPad Ultra Docking Station FW Utility - USB Audio can't be detected

2019-05-17, 8:16 AM

Hey

 

Users USB -devices are not working on docking station. Other devices connected to docking station are working fine.

 

Some other users have had the same issue, that was cleared by updating the Docking Station FW.

On this 1 user I get the following error while trying to update.

Tried already installing USB Audio Driver found in https://pcsupport.lenovo.com/us/en/solutions/pd500173.

 

 

Ultra Docking Station model is 40AJ.

Laptop Thinkpad t480s

 

Cheers, Mauri

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601 Posts

08-01-2018

US

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Re: ThinkPad Ultra Docking Station FW Utility - USB Audio can't be detected

2019-05-18, 3:59 AM

Hi MauriKoira!


Welcome to the Community Forums!

 

Try installing the 3.1 version here from this link 
https://support.lenovo.com/us/en/downloads/ds505699

Regards,



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1 Posts

07-26-2019

FI

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  • Message 3 of 21

Re: ThinkPad Ultra Docking Station FW Utility - USB Audio can't be detected

2019-07-26, 8:41 AM

I get the same error message with 3.1 version and can't update

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2 Posts

08-06-2019

US

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  • Message 4 of 21

Re: ThinkPad Ultra Docking Station FW Utility - USB Audio can't be detected

2019-08-06, 11:32 AM

Hi Jerry, I'm still getting this error code when I try to update the FW. 3 out of 4 USB ports are not working. I tried updating the drivers as well.

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2 Posts

08-12-2019

US

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  • Message 5 of 21

Re: ThinkPad Ultra Docking Station FW Utility - USB Audio can't be detected

2019-08-12, 15:38 PM

Just wanted to add that I am having the exact same issue with the Ultra-dock and a T480 laptop. Tried updating the firmware to version 3.1. Tried downloading the audio driver again. The issue persists.

 

The only change that I noticed was a Windows 10 & Office 365 update that rolled out to me on 05-Aug-2019. Docking station was fine before this update. I unfortunately do not have the option to do a system restore.

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4 Posts

09-02-2019

ES

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  • Message 6 of 21

Re: ThinkPad Ultra Docking Station FW Utility - USB Audio can't be detected

2019-09-02, 13:57 PM

Hello,

 

I do not understand why this issue is flagged as solved (Jerry_Lenovo post), as I have tried the "solution" and still have the same problem:

 

1. Have tried installed the USB Audio Driver from both the Support page and from the link provided by Jerry_Lenovo.

2. Have tried installing versions 3.1 and 3.2 of the Docking Station FW

 

and am still not getting beyond the error below:

 

 

I have a T490s and the Dock is an Ultra Dock 40AJ

 

Kind regards,

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1998 Posts

02-28-2012

EC

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  • Message 7 of 21

Re: ThinkPad Ultra Docking Station FW Utility - USB Audio can't be detected

2019-09-02, 16:58 PM

Hi

 

I don't have that dock, but I just want to point to the support site of that model, just to be sure we are talking about the same model.

https://pcsupport.lenovo.com/us/en/solutions/pd500173

 

Checking the audio driver, it seems that the Audio has an "Realtek Semiconductor" chipset. When your computer is docked, is a Realtak audio device or "ThinkPad Dock USB Audio" recognized? you can check that on Windows Device manager or some software like HWInfo.  It seems to be this hardwareID "17EF:306F" according to what I can read on the driver. Is the audio working from the dock?

 

Regards









Martín Itúrbide
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4 Posts

09-02-2019

ES

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  • Message 8 of 21

Re: ThinkPad Ultra Docking Station FW Utility - USB Audio can't be detected

2019-09-03, 9:33 AM

Hi martiniturbide,

 

Yes, the Ultra Dock station model is 40AJ0135EU.

 

I have installed both available Audio drivers, i.e.,:

  1. Realtek Audio Driver for Windows 10 (Version 1809 or later) - ThinkPad T490s, X390 6.0.8716.1 (05 Aug 2019); and
  2. Realtek USB Audio for Docking Station for Windows 10 (64-bit) - ThinkPad 6.3.9600.2208 (21 May 2019)

...and I am still getting the same "USB Audio not detected" error message which does not allow me to proceed to install the Dock FW.

 

Regards

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3 Posts

09-05-2019

US

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  • Message 9 of 21

Re: ThinkPad Ultra Docking Station FW Utility - USB Audio can't be detected

2019-09-05, 18:17 PM
I'm having the same issue and can't seem to find a work around for it. I'm running on a ThinkPad P52s, but the dock is the exact same model and the error is the exact same. Very frustrating.....
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3 Posts

09-09-2015

BE

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  • Message 10 of 21

Re: ThinkPad Ultra Docking Station FW Utility - USB Audio can't be detected

2019-09-06, 20:48 PM

 

I'm having the same issue and can't seem to find a work around for it.

 

ThinkPad PT480s (20L8) and ultradock (40AJ EU)

ThinkPad Pro Docking Station FW Utility
Program Version: 3.2
Including following firmwares,
-USB Audio: 0012
-USB Hub: 5043/5033
-DP Hub: 5.03.005
-PD Control: D5.0.10.7

Return Code: -10 (USB Audio cant' be detected)

No solution ???

T480s 20L8 - i7-8650u 24GB SSD 970 PRO 1TB - Usb-C Dock and UltraDock 40AJ- ThinkVision T24i
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