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Stef3
What's DOS?
Posts: 3
Registered: ‎06-05-2019
Location: DE
Views: 655
Message 1 of 6

ThinkPad Ultra Docking Station: USB stops working

From time to time, the USB ports on one ThinkPad Ultra Docking Station stop working. The first few times it helped to de-install the USB Hub, but now we're stuck at USB not working. I'm pretty certain the Docking Station is at fault, because we've got another one (same model, ordered on the same day) which works fine.

What can we do to fix the issue? 

Not sure how to open a proper support ticket, because https://support.lenovo.com/ just gave me the the option to "Consult Our Forum". So here I am.

Social Support Agent
Social Support Agent
Posts: 1,133
Registered: ‎08-02-2018
Location: US
Views: 597
Message 2 of 6

Re: ThinkPad Ultra Docking Station: USB stops working

Hi Stef3! Welcome to our forums community. May we know what device are you trying to connect to the Thinkpad Ultra Docking Station? Did it work before? If yes, was there any changes or any updates installed before the issue arise?



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Stef3
What's DOS?
Posts: 3
Registered: ‎06-05-2019
Location: DE
Views: 494
Message 3 of 6

Re: ThinkPad Ultra Docking Station: USB stops working

It's a Thinkpad T480. Yes, it worked before and it worked for a while after de-installing the USB-Hub. Now it stopped working, and de-installing the USB-Hub doesn't help.

Stef3
What's DOS?
Posts: 3
Registered: ‎06-05-2019
Location: DE
Views: 484
Message 4 of 6

Re: ThinkPad Ultra Docking Station: USB stops working

And no, there was no change to the system.

Social Support Agent
Social Support Agent
Posts: 1,133
Registered: ‎08-02-2018
Location: US
Views: 475
Message 5 of 6

Re: ThinkPad Ultra Docking Station: USB stops working


Try updating the firmware of the docking station here: https://pcsupport.lenovo.com/us/en/products/accessory/docks/thinkpad-ultra-docking-station/downloads....



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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maestrojon
Paper Tape
Posts: 2
Registered: ‎08-12-2019
Location: US
Views: 290
Message 6 of 6

Re: ThinkPad Ultra Docking Station: USB stops working

 

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