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987 Posts

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ThinkVision P24q-10 monitor headphone jack very low volume

2017-06-02, 11:11 AM

I have a pair of headphones connected to the monitor headphone jack on my ThinkVision P24q-10 monitor. The monitor is connected to my X1 Carbon listed in signature over mini DP to DP cable. When plugged into the monitor, the volume from my headphones is excessively low. At 100% the volume is comparable to 10-15% on my X1 Carbon or connected to my Android phone. 
Is this usual for the monitor? Is there any way of increasing the volume? 

X1 Carbon 3rd Gen Type 20BT i7-5500U, 2560x1440 (non-touch), Win 10 Pro, 8GB RAM, 512 SSD, Intel 7625 WiFi, BT 4.0 | ThinkVision P24q-10 monitor

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2056 Posts

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Re: ThinkVision P24q-10 monitor headphone jack very low volume

2017-06-05, 13:42 PM

Hi nibs

 

I'm running out of ideas.

 

1) Validate that a different set of headsets (or earbuds) produce the same results while plugged on the monitor.

 

1.5) Maybe removing the device from "Windows Device Manager" and letting Windows reinstall it. (If the remove driver option shows up, try also removing the driver)

 

2) The other, more radical idea, will be to check if there is anewer "Intel Display Audio Device Driver" with some app like "DriverEasy". But that is not supported by Lenovo, on my case I had good results with Driver Easy, but use it with caution.

 

Regards









Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic"
Wil Wheaton
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2056 Posts

02-28-2012

Ecuador

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Re: ThinkVision P24q-10 monitor headphone jack very low volume

2017-06-03, 13:36 PM

Hi there Nibs.

 

I don't have that monitor, so I have just some questions. What does Windows 10 tells you about the device that produced the audio output on the "Sound" configuration?

 

For example:

 

Are the levels normal there? Maybe it can be interesting to see which "output device" is recognized on the monitor and maybe trying some updated driver if applies.

 

Also check what Windows sound mixer tells you, just in case.

 

Regards









Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic"
Wil Wheaton
Remember: Your Friend Wil Declares....
Please click "Like" for Ego Boost !!


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Re: ThinkVision P24q-10 monitor headphone jack very low volume

2017-06-03, 14:06 PM

hello Martin! Thanks for your response. Here is the information from sound properties. Display Audio Output is set to 100. It appears to be using an intel driver. I just used the Intel Driver Update Utility to update all of my drives in an attempt to resolve an hopefully unrelated issue (Bluetooth audio cutting out). So, I should have the most recent drivers for the sound. I also have the most recent drivers for the monitor installed from the Lenovo support page. 



Sound mixer is also showing everything set to 100%.

I'm wondering if this may be normal for the monitor. I know different devices tend to produce different volume levels. The monitor is amazing and this is just a tiny nitpicky thing on my part.
X1 Carbon 3rd Gen Type 20BT i7-5500U, 2560x1440 (non-touch), Win 10 Pro, 8GB RAM, 512 SSD, Intel 7625 WiFi, BT 4.0 | ThinkVision P24q-10 monitor

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Re: ThinkVision P24q-10 monitor headphone jack very low volume

2017-06-05, 13:42 PM

Hi nibs

 

I'm running out of ideas.

 

1) Validate that a different set of headsets (or earbuds) produce the same results while plugged on the monitor.

 

1.5) Maybe removing the device from "Windows Device Manager" and letting Windows reinstall it. (If the remove driver option shows up, try also removing the driver)

 

2) The other, more radical idea, will be to check if there is anewer "Intel Display Audio Device Driver" with some app like "DriverEasy". But that is not supported by Lenovo, on my case I had good results with Driver Easy, but use it with caution.

 

Regards









Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic"
Wil Wheaton
Remember: Your Friend Wil Declares....
Please click "Like" for Ego Boost !!


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987 Posts

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Re: ThinkVision P24q-10 monitor headphone jack very low volume

2017-06-08, 14:45 PM

Different earbuds produce the same result. For now, I'm going to assume this is just a characteristic feature of the hardware. 

X1 Carbon 3rd Gen Type 20BT i7-5500U, 2560x1440 (non-touch), Win 10 Pro, 8GB RAM, 512 SSD, Intel 7625 WiFi, BT 4.0 | ThinkVision P24q-10 monitor

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2056 Posts

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  • Message 6 of 9

Re: ThinkVision P24q-10 monitor headphone jack very low volume

2017-06-08, 21:27 PM

Hi Nibs

 

Sorry for more "trial and error", but I was guessing:

1) What if you try the monitor with a different machine

2) What if you use a different cable (Does the monitor has HDMI port?) like HDMI to connect the monitor?

 

Give t a try when you got some time to see if you get different results.

 

Regards









Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic"
Wil Wheaton
Remember: Your Friend Wil Declares....
Please click "Like" for Ego Boost !!


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987 Posts

06-03-2011

United States of America

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  • Message 7 of 9

Re: ThinkVision P24q-10 monitor headphone jack very low volume

2017-06-09, 12:00 PM

I tested it last night with over HDMI with my X1 Carbon. Same result as over DP.
I tested it as well with my s230U (ThinkPad Twist) over DP. Same result. 

 

The most interesting thing I've noticed is 

 

That is the about maximum level with the monitor that it'll show on the screen. When I switched to the headphone jack on the X1 Carbon, Realtek has peaks that go all the way up to the maximum level before I reach even 50% volume. So, Windows seems to be aware of the fact that it is pushing sound that isn't as loud to the monitor. 

 

At this point, I'm more or less convinced it is just the way the headphone jack on the monitor works. I'll test it in Lubuntu later today to see if OS makes a difference. 


X1 Carbon 3rd Gen Type 20BT i7-5500U, 2560x1440 (non-touch), Win 10 Pro, 8GB RAM, 512 SSD, Intel 7625 WiFi, BT 4.0 | ThinkVision P24q-10 monitor

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987 Posts

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  • Message 8 of 9

Re: ThinkVision P24q-10 monitor headphone jack very low volume

2017-06-10, 1:25 AM

I tested it in Lubuntu. There was no change, and it was still very low volume output. 
I think the solution is to buy a headphone extension cable. :-) 

X1 Carbon 3rd Gen Type 20BT i7-5500U, 2560x1440 (non-touch), Win 10 Pro, 8GB RAM, 512 SSD, Intel 7625 WiFi, BT 4.0 | ThinkVision P24q-10 monitor

------------------------------------------
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987 Posts

06-03-2011

United States of America

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  • Registered: ‎06-03-2011
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  • Message 9 of 9

Re: ThinkVision P24q-10 monitor headphone jack very low volume

2017-06-21, 2:41 AM
A friend came by today, and I tried a 3rd pair of headphones in the monitor. Those worked fine. I went out and bought an inexpensive pair of headphones, and they worked fine as well.

The issue seems to be that headphones with a built-in microphone don't work well, but those that are just headphones seem to work fine. At least, that is my best guess!
X1 Carbon 3rd Gen Type 20BT i7-5500U, 2560x1440 (non-touch), Win 10 Pro, 8GB RAM, 512 SSD, Intel 7625 WiFi, BT 4.0 | ThinkVision P24q-10 monitor

------------------------------------------
When asking for help, post your question in the forum. Remember to include your system type, model number, and OS. Do not post your serial number.

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