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5 Posts

02-01-2019

GB

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Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-13, 14:47 PM

PS its now disabled, previously it was set to automatic.

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4 Posts

12-28-2018

US

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Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-13, 15:21 PM

"Critical Updates" will stay off now :)

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02-04-2016

US

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Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-13, 21:43 PM

I have had some success with this on at least one docking station so far. Once you insure all of the updates are installed, shut down all devices attached to the dock including the computer. Unplug the dock for 15 seconds. Once the time is up, plug the dock and all the peripherals back in. Turn on the power by using the power button on the dock itself. When I did this, all the devices came up normally. This was the only way I was able to get it to work. We have 9 more of these docks with this same issue that I'm going to attempt to replicate this on.

 

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02-14-2019

EE

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Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-14, 10:55 AM

 

 

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7977 Posts

09-04-2014

SK

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Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-14, 15:47 PM

All,

 

Thank you for your patience regarding the issue; it has been confirmed that this was unique to the Lenovo Vantage update process. The update package, which was removed from the web and Vantage last week, has been reinstated on the web and will be available through Vantage once the issue has been completely resolved.

 

Users who wish to update their docking firmware can obtain the package here:
https://pcsupport.lenovo.com/us/en/downloads/DS505188

 

Thanks again, regrds

 

 

Andy

 

English Community Administrator
Lenovo eServices

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5 Posts

02-12-2019

SE

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Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-15, 13:09 PM

Download link does not work?!

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7977 Posts

09-04-2014

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Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-15, 13:31 PM

Hello and welcome,

 

Thanks for the heads up, I'll ensure the necessary folks are alerted.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
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Please don't ask me questions by Personal Message; questions belong in the forums.
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5 Posts

02-12-2019

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Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-15, 13:35 PM

Is that download an intended solution to the "bricked dock" problem?

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20 Posts

11-06-2017

RO

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Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-16, 6:40 AM

Dear Lenovo staff,

 

May I suggest that you pass the message to the maintainers of the Vantage solution that they at least evict the faulty "ThinkPad Thunderbolt 3 Dock Firmware Utility" from the proposed updates? This way, at least new users won't be "infected" by this issue.

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2 Posts

02-18-2019

GB

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Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-18, 12:17 PM
I had this update popped up on my Vantage today, but it failed to install. Not sure if I was lucky dodging the bullet? I reckon the FW should have been fixed since there is a link provided by Andy the Admin? Anyway, I tried a few times to install it from the Vantage but all failed due to unknown reason and I couldn't find anything from the Event Viewer. Not sure if I should keep trying. The link provided by Andy still not working BTW.
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