English Community

External Displays, Options and AccessoriesDisplays, Options and Accessories
All Forum Topics
Options

7 Posts

02-08-2019

US

27 Signins

175 Page Views

  • Posts: 7
  • Registered: ‎02-08-2019
  • Location: US
  • Views: 175
  • Message 51 of 94

Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-18, 23:13 PM
Still waiting for a link that works. Please respond, asap.
Reply
Options

2 Posts

02-19-2019

US

7 Signins

47 Page Views

  • Posts: 2
  • Registered: ‎02-19-2019
  • Location: US
  • Views: 47
  • Message 52 of 94

Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-19, 9:03 AM

your link doesn't work, would u plz advise revised link?

Reply
Options

29 Posts

03-23-2018

US

61 Signins

533 Page Views

  • Posts: 29
  • Registered: ‎03-23-2018
  • Location: US
  • Views: 533
  • Message 53 of 94

Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-20, 20:33 PM

Has anyone been able to get a hold of this link? It would be extremely helpful to everyone if Lenovo would re-engage this article. 

Reply
Options

5 Posts

02-12-2019

SE

20 Signins

96 Page Views

  • Posts: 5
  • Registered: ‎02-12-2019
  • Location: SE
  • Views: 96
  • Message 54 of 94

Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-21, 16:17 PM

No, I guess there is no way to fix the dock. Lenovo seems to have to give ALL of us new ones. I need it now, and who else, doesnt? I dont think the stock of docks will fit the need though. If there was a remote chance of fix this myself I would gladly do it.

Reply
Options

29 Posts

03-23-2018

US

61 Signins

533 Page Views

  • Posts: 29
  • Registered: ‎03-23-2018
  • Location: US
  • Views: 533
  • Message 55 of 94

Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-21, 16:27 PM

I made the call to have mine replaced but maybe I'll give lenovo a call to see if there is a fix in place. Since it's firmware I doubt it but I'll try and report back. 

Reply
Options

1 Posts

02-11-2019

US

4 Signins

68 Page Views

  • Posts: 1
  • Registered: ‎02-11-2019
  • Location: US
  • Views: 68
  • Message 56 of 94

Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-22, 0:42 AM

What is the phone number to call to get it replaced (in US)?

Reply
Options

7 Posts

02-08-2019

US

27 Signins

175 Page Views

  • Posts: 7
  • Registered: ‎02-08-2019
  • Location: US
  • Views: 175
  • Message 57 of 94

Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-22, 0:45 AM

800-IBM-SERV follow the prompts. 

Reply
Options

2 Posts

02-22-2019

DK

3 Signins

23 Page Views

  • Posts: 2
  • Registered: ‎02-22-2019
  • Location: DK
  • Views: 23
  • Message 58 of 94

Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-22, 14:47 PM

I've been able to solve the bricked dock issue by re-applying the old firmware from Lenovo's System Update cache. Posting steps here in case someone will find it usefull.

 

My steps were:

 

1. Connect to docking station with the front USB-C socket

2. Locate C:\ProgramData\Lenovo\SystemUpdate\sessionSE\Repository folder

3. Inside the folder there are plenty of subfolders with random names. I figured out that folders related to the dock firmware were named tr_tbtdockfw*. I had 2 of them tr_tbtdockfw03 and tr_tbtdockfw05

4. I simply run a single executable file from the tr_tbtdockfw05 folder. It installed the firmware and everything started to work (got yellow LED on dock and all ports including screen and network are working again).

 

P.S. With another laptop at my work we had to run an executable from tr_tbtdockfw03 first before we were allowed to run the one from tr_tbtdockfw05 

Reply
Options

2 Posts

02-19-2019

US

7 Signins

47 Page Views

  • Posts: 2
  • Registered: ‎02-19-2019
  • Location: US
  • Views: 47
  • Message 59 of 94

Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-22, 18:25 PM

really grateful for your solution.

in my case, I found THE folder as this:

C:\ProgramData\Lenovo\ImController\SystemPluginData\LenovoSystemUpdatePlugin\session\Repository\tr_tbtdockfw05

and double clicked "tr_tbtdockfw05.exe" which is 5,119kb, after that I need to click few "next" menu and then my dock reboot, and it is done. wow.

seems that this solution is manual installation for firmware update for dock.

Hope every one can solve this matter easily.

Reply
Options

29 Posts

03-23-2018

US

61 Signins

533 Page Views

  • Posts: 29
  • Registered: ‎03-23-2018
  • Location: US
  • Views: 533
  • Message 60 of 94

Re: Thinkpad Thunderbolt 3 Dock - Bricked after FW Update

2019-02-22, 22:09 PM

Thank you for the reply!

 

I have tried the steps you guys offered but when i try to run the executable Fw03 or FW05 it cannot locate my thunderbolt 3 dock. The 230w dock has one thunderbolt connection with a power tip included in the cable so it does both provide power to the pc and thunderbolt for the components. I had an extra thunderbolt cable so I plugged it into the Thunderbolt front port on the dock and then into the pc (p72 has two tb3 ports), but the dock is still not being recognized. Any ideas?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete