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ChathamBrian
What's DOS?
Posts: 3
Registered: ‎10-24-2018
Location: US
Views: 1,688
Message 21 of 66

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Yep.  I just saw the exact same behavior on my machine.  I had to rollback the driver once again.  

 

Good thing my employer has only rolled out about 25 Gen5 models so far.

Lenovo Employee Sunnyyi
Lenovo Employee
Posts: 48
Registered: ‎08-14-2018
Location: CN
Views: 1,653
Message 22 of 66

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Dear Customer,

It is confirmed that new audio driver can fix this issue. Official release target is end/Nov.

 

Sincerely yours,

Highlighted
Lenovo Employee Sunnyyi
Lenovo Employee
Posts: 48
Registered: ‎08-14-2018
Location: CN
Views: 1,643
Message 23 of 66

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Dear Customer,

Yes, you are correct. It is confirmed that finally new audio driver can fix this issue. Official release target is end/Nov.

 

Sincerely yours,

Kalson
Paper Tape
Posts: 3
Registered: ‎11-08-2018
Location: CA
Views: 1,553
Message 24 of 66

Re: Thinkpad Thunderbolt 3 dock - delayed audio


@Alex298 wrote:

Old drivers should be on your computer still. Go to "Device Manager", "Sound, video and game controllers", right-click "Thinkpad USB-C Dock USB Audio" (or whatever is right for your dock), click "Update Driver", "Browse my computer for driver software", "Let me pick from a list of available drivers on my computer". This should show older versions of the driver, and you can go back to those from there (with a reboot). 


I'm having this exact same problem after I udated the driver to the newest version yesterday.

 

Your solution worked perfectly. I just clicked "Rollback Driver" and it was done super quick.

personinma
Paper Tape
Posts: 5
Registered: ‎10-10-2018
Location: US
Views: 1,532
Message 25 of 66

Re: Thinkpad Thunderbolt 3 dock - delayed audio

So I found the right driver online after a bit of searching. Here's the inf file you can install with the right audio (7/24/2017 vintage). Unzip of course

archon810
HDMI
Posts: 144
Registered: ‎08-23-2009
Location: US
Views: 1,474
Message 26 of 66

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Having the same audio lag issue with the Lenovo Thunderbolt 3 Workstation Dock. https://twitter.com/ArtemR/status/1060950315690684416

 

Glad I found this thread. Fingers crossed the promised end of November fix will actually work.

Lenovo Employee Sunnyyi
Lenovo Employee
Posts: 48
Registered: ‎08-14-2018
Location: CN
Views: 1,431
Message 27 of 66

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Dear Customer,

sorry for the trouble to you.

 

Yes, same issue with same root cause has been confirmed with Thunderbolt Workstation Dock too, which use same audio driver as last generation of Thunderbolt Dock. November end release will fix it. 

 

Sincerely yours.

CMRowell
Paper Tape
Posts: 3
Registered: ‎05-08-2014
Location: US
Views: 1,130
Message 28 of 66

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Any update on the time frame for the new driver?  CMR

Lenovo Employee Sunnyyi
Lenovo Employee
Posts: 48
Registered: ‎08-14-2018
Location: CN
Views: 1,045
Message 29 of 66

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Dear Customer,

Sorry for having you wait. 

Since we have encountered other issue during driver package quialification. We are trying our best to hit the target.

Will let you know when it is released.

 

Sincerely yours.

ChathamBrian
What's DOS?
Posts: 3
Registered: ‎10-24-2018
Location: US
Views: 985
Message 30 of 66

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Thank you for the update.  We look forward to the release, once qualification has been completed.

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