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Alex298
Paper Tape
Posts: 5
Registered: ‎10-14-2018
Location: US
Views: 1,686
Message 11 of 59

Re: Thinkpad Thunderbolt 3 dock - delayed audio

I had the same issue with a USB-C dock and a X1 carbon. Switching back to Lenovo ThinkPad USB-C Dock Conexant USB Audio Driver 1.31.38.18 [4/13/2018] fixed the issue.

personinma
Paper Tape
Posts: 5
Registered: ‎10-10-2018
Location: US
Views: 1,653
Message 12 of 59

Re: Thinkpad Thunderbolt 3 dock - delayed audio

oh snap! Where'd you get the older driver?
Alex298
Paper Tape
Posts: 5
Registered: ‎10-14-2018
Location: US
Views: 1,635
Message 13 of 59

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Old drivers should be on your computer still. Go to "Device Manager", "Sound, video and game controllers", right-click "Thinkpad USB-C Dock USB Audio" (or whatever is right for your dock), click "Update Driver", "Browse my computer for driver software", "Let me pick from a list of available drivers on my computer". This should show older versions of the driver, and you can go back to those from there (with a reboot). 

personinma
Paper Tape
Posts: 5
Registered: ‎10-10-2018
Location: US
Views: 1,599
Message 14 of 59

Re: Thinkpad Thunderbolt 3 dock - delayed audio

ah, unfortunately I just got the dock recently and it has a new manufacturer's date. It looks like only the new drivers are on there Smiley Sad
Lenovo Employee Sunnyyi
Lenovo Employee
Posts: 42
Registered: ‎08-14-2018
Location: CN
Views: 1,459
Message 15 of 59

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Dear Customer,

 

Your feedback is well noted in our side. We are sorry about the trouble to you. This issue has been reproduced in our side and our engineer is investigating it. Will keep you posted on the progress.

 

Sincerely yours.

ChathamBrian
What's DOS?
Posts: 3
Registered: ‎10-24-2018
Location: US
Views: 1,396
Message 16 of 59

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Is there any update on this issue?  The engineers were looking at it two months ago.

Lenovo Employee Sunnyyi
Lenovo Employee
Posts: 42
Registered: ‎08-14-2018
Location: CN
Views: 1,377
Message 17 of 59

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Dear Customer,

Sorry for having you wait. We have escalated the issue investigation to L4. Next step need involve technical discussion with Intel as well. Will keep you posted.

 

Sincerely yours.

personinma
Paper Tape
Posts: 5
Registered: ‎10-10-2018
Location: US
Views: 1,341
Message 18 of 59

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Thank you for helping reach out, Sunnyyi! Hopefully a patch will be released soon. 

alonrash
Paper Tape
Posts: 2
Registered: ‎10-21-2017
Location: IL
Views: 1,127
Message 19 of 59

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Is there any update about this issue?

Alex298
Paper Tape
Posts: 5
Registered: ‎10-14-2018
Location: US
Views: 1,112
Message 20 of 59

Re: Thinkpad Thunderbolt 3 dock - delayed audio

The updates I applied yesterday actually contained an audio driver update that made the issue come back! I had to roll the driver back again! Lenovo!

 

 

Moderator comment: Post edited to conform with the Community Rules. Keep it clean.

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