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Kalson
Paper Tape
Posts: 3
Registered: ‎11-08-2018
Location: CA
Views: 1,486
Message 51 of 69

Re: Thinkpad Thunderbolt 3 dock - delayed audio

The delayed audio is fixed for me as well now!

 

Thanks everyone for starting this ticket.  I was pretty bummed when I saw the issue, but glad to see I wasn't the only one!

Lenovo Employee Sunnyyi
Lenovo Employee
Posts: 62
Registered: ‎08-14-2018
Location: CN
Views: 1,461
Message 52 of 69

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Dear Customer,

Thank you for your feedback.

We are trying to reproduce in our lab and bridge to PM driver owner for analysis later. 

I will come to update later.

 

Sincerely yours.

s_kor
What's DOS?
Posts: 1
Registered: ‎01-14-2019
Location: BY
Views: 1,102
Message 53 of 69

Re: Thinkpad Thunderbolt 3 dock - delayed audio

New driver helped me with t580 as well, but i was needeed to download it manually, so I'm wondering, why i don't see this update via "Lenovo System Update" application?

Thanks.

archon810
HDMI
Posts: 149
Registered: ‎08-23-2009
Location: US
Views: 944
Message 54 of 69

Re: Thinkpad Thunderbolt 3 dock - delayed audio

I have Thinkpad Thunderbolt 3 dock gen2, and after updating the firmware from here https://support.lenovo.com/us/en/solutions/PD500252, I still have noticeable audio lag with the X1E:

thinkpad_thunderbolt3_dock_gen2workstation_dock_fw.zip

thinkpad_thunderbolt_3_dock_gen2_workstation_dock_firmware_update_v152.zip

 

Did the fix roll out to the gen2 of the dock?

Lenovo Employee Sunnyyi
Lenovo Employee
Posts: 62
Registered: ‎08-14-2018
Location: CN
Views: 913
Message 55 of 69

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Dear Customer,

Yes. fix already rollled into Gen2 TBT dock. 

Please update the dock audio driver instead of  the dock firmware.  Thank you.

 

https://pcsupport.lenovo.com/us/en/downloads/DS505148

 

Sincerely yours.

archon810
HDMI
Posts: 149
Registered: ‎08-23-2009
Location: US
Views: 805
Message 56 of 69

Re: Thinkpad Thunderbolt 3 dock - delayed audio

A few more updates later (it's hard to keep track which did it exactly), but the lag is finally gone.
buaallh
Paper Tape
Posts: 3
Registered: ‎01-29-2019
Location: CA
Views: 769
Message 57 of 69

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Thinkpad X1 (6th). I still can't solve this problem with updating driver.

Lenovo Employee Sunnyyi
Lenovo Employee
Posts: 62
Registered: ‎08-14-2018
Location: CN
Views: 752
Message 58 of 69

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Dear Customer,

I am sorry to hear that. May I know which dock do you used ?

Please make sure you are upgrading dock audio driver to the latest version successfully .

 

ThinkPad Thunderbolt Dock audio driver download link:

version number : V10011

https://pcsupport.lenovo.com/us/en/downloads/DS505148

 

ThinkPad USB-C Dock audio driver download link:

version number : V10014

https://pcsupport.lenovo.com/us/en/downloads/DS501902

 

Sincerely yours.

Lenovo Employee Sunnyyi
Lenovo Employee
Posts: 62
Registered: ‎08-14-2018
Location: CN
Views: 503
Message 59 of 69

Re: Thinkpad Thunderbolt 3 dock - delayed audio

Dear Customer,

This dock audio driver has been released to Lenovo Vantage system update today. It will effective within 24hours.

 

Thank you for your patience.

buaallh
Paper Tape
Posts: 3
Registered: ‎01-29-2019
Location: CA
Views: 470
Message 60 of 69

Re: Thinkpad Thunderbolt 3 dock - delayed audio

I'm sure that I have updated the latest drivers with the links you give me, and it still doesn't work. The Lenovo support helped me to get a new mainboard, and it doesn't work too.

 

I found this problem with the dictionary app "youdao", the link is http://www.youdao.com. I can't catch the previous part of pronunciation with the headphone, and only can hear the last part. It doesn't happen everytime. It always happens when the first time you hear the voice after a interval. I' have checked that this app and other similar apps are normal on other computers.

 

Thank you!

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