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2023-10-14 06:37:49

Thinkpad Thunderbolt 4 Workstation Dock

So I have one of these Thunderbolt 4 Workstation docks that I just purchased, and I've read that you should download and install the drivers (done).  Reboot and then run the firmware update on the dock.  When I do that, I get the following messages appearing in the window of the updater:

 

ThinkPad Dock Station Firmware Utility
===================================================================
Date:2023/10/12
Time:22:09


=========== Version Check =================

Dock Name = ThinkPad Universal Thunderbolt 4 Dock (40B0)

Product = 40B0

SN = 1S40B0ZDHN13SN

Dock FW version = 1.0.11

MAC address = 38-7C-76-15-CE-4C
Checking current Dock FW version:
bcdVersion = 1.0.11 [Need upgrade to 1.0.16]
DMC FW version = 0.1.92 [Need upgrade to 0.1.97]
PD FW version = 12.5.37 [Need upgrade to 12.5.49]
TBT4 FW version = 38.00 [Need upgrade to 41.81]
DP5 FW version = 5.06.004 [Need upgrade to 5.07.001]
DP6 FW version = 6.05.000 [Need upgrade to 6.05.003]
USB3.0 FW version = 5533 [Need upgrade to 5563]
USB HUB2 FW version = V1003
Audio FW version = 49-0E-41
I225 FW version = 1.73
MCU FW version = 7.41 [Need upgrade to 7.46]


=========== Update Starts =================


Execution time: 2023/10/12, 22:09:51

Dock Name = ThinkPad Universal Thunderbolt 4 Dock (40B0)

Product = 40B0

SN = 1S40B0ZDHN13SN

Dock FW version = 1.0.11

MAC address = 38-7C-76-15-CE-4C

External flash Initial!

External flash is erasing!

File 1/1 : 6471633 BYTES

Programming.....
...................................
Exernal flash transmission timeout!
External flash fail: a005

 

 

And that's it.  The computer is a brand new P16 Gen2 workstation (hence the need for the dock with the 230W power supply), running Win11 64bit.

What gives?  Why can your software running on your laptop not update your dock???

 

 

 

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0
Solution
2023-10-14 07:51:34

Re:Thinkpad Thunderbolt 4 Workstation Dock

Hi there, JamesH_23!

Welcome to our community.

Thank you for reaching out. I understand that you are experiencing issues with updating the firmware on your ThinkPad Thunderbolt 4 Workstation Dock. I apologize for the inconvenience this has caused.

Based on the error message you provided, it seems that there was a timeout during the firmware update process. This could be due to various reasons, such as a poor connection or an issue with the firmware update utility.

To troubleshoot this issue, I recommend trying the following steps:

  1. Ensure that your dock is properly connected to your computer and that all cables are securely plugged in.
  2. Try using a different Thunderbolt port on your computer, if available.
  3. Restart your computer and try running the firmware update utility again.
  4. If the issue persists, try updating the firmware using a different computer, if possible.

If same issue persists, I strongly suggest for you to reach out to the Technical Support Team in your region as the issue needs further testing and analysis. 

Regards,

Rodney_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
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Replies

Thinkpad Thunderbolt 4 Workstation Dock

Solution
2023-10-14 07:51:34

Re:Thinkpad Thunderbolt 4 Workstation Dock

Hi there, JamesH_23!

Welcome to our community.

Thank you for reaching out. I understand that you are experiencing issues with updating the firmware on your ThinkPad Thunderbolt 4 Workstation Dock. I apologize for the inconvenience this has caused.

Based on the error message you provided, it seems that there was a timeout during the firmware update process. This could be due to various reasons, such as a poor connection or an issue with the firmware update utility.

To troubleshoot this issue, I recommend trying the following steps:

  1. Ensure that your dock is properly connected to your computer and that all cables are securely plugged in.
  2. Try using a different Thunderbolt port on your computer, if available.
  3. Restart your computer and try running the firmware update utility again.
  4. If the issue persists, try updating the firmware using a different computer, if possible.

If same issue persists, I strongly suggest for you to reach out to the Technical Support Team in your region as the issue needs further testing and analysis. 

Regards,

Rodney_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
Get 10% Discount on Warranty & Services Upgrades Now!
Find original parts and upgrades on the Parts Lookup site.
Batteries, AC Adapters, Memory, Storage, Displays, Cables and much more.

Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!

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Was this solution helpful?

Your feedback helps us improve!
2024-07-08 01:19:42

Re:Thinkpad Thunderbolt 4 Workstation Dock

having same problem. were you able to update?

 

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2024-07-13 16:40:09

Re:Thinkpad Thunderbolt 4 Workstation Dock

Hello JDB124.

Thanks for reaching out and sorry to read that you're having the same problem as the original poster. If you already applied the steps provided in this thread and you're still having the same issue, it is best to get in touch with the Technical Support Team in your region for further assistance.

Best regards,

Rodney_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
Get 10% Discount on Warranty & Services Upgrades Now!
Find original parts and upgrades on the Parts Lookup site.
Batteries, AC Adapters, Memory, Storage, Displays, Cables and much more.

Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!

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