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Jeff-IG
Paper Tape
Posts: 2
Registered: ‎11-06-2018
Location: US
Views: 162
Message 1 of 4

Thinksmart Hub 500 & Teams

Trialing a couple of these and according to the docs it will connect to Teams once on the correct SRS version. I have upgraded to SRS 4.0.31 but it will not connect to Teams. All SfB features seem to work just fine. When I boot the device I get the error message "Couldn't connect to Teams". 

 

I can use the same account and connect to Teams with no issues.

 

Suggestions?

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Administrator
Administrator
Posts: 6,477
Registered: ‎09-03-2014
Location: SK
Views: 105
Message 2 of 4

Re: Thinksmart Hub 500 & Teams

Hello Jeff, welcome to the Community,

 

I haven't had the pleasure of testing the device myself but asked around and received the following tips which might help your situation;

 

Please verify that you have selected Team or Hybrid mode in the SRS settings and the Hub's Office account is Office 365 SKU’s (E1/E3/E5) with Teams enabled.

 

Hopefully that helps you, please let me know and if not I'll request further advice.

Andy


English Community Leader


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bmagnant
Paper Tape
Posts: 2
Registered: ‎07-17-2015
Location: US
Views: 16
Message 3 of 4

Re: Thinksmart Hub 500 & Teams

It did not help me. I have the same issue.
Jeff-IG
Paper Tape
Posts: 2
Registered: ‎11-06-2018
Location: US
Views: 7
Message 4 of 4

Re: Thinksmart Hub 500 & Teams

The account does have an E3 license and the SRS is set to "Skype for Business and Microsoft Teams (default)".

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