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PICWebmaster
Paper Tape
Posts: 2
Registered: ‎04-10-2019
Location: US
Views: 2,221
Message 11 of 16

Re: Thinksmart Hub 500 & Teams

I am also having this same issue where the "New Meeting" button takes me to the field "Type a name or number" doesn't bring up the keyboard.

 

My work around is to press "Enter URL" and then type the name on the next screen where the keyboard does show. Press and hold on the name, select all, press and hold again, cut. Cancel button. Go to "new meeting" again. Press and hold, paste the name.

 

Have you discovered a fix (other than connecting an external keyboard)?

PICWebmaster
Paper Tape
Posts: 2
Registered: ‎04-10-2019
Location: US
Views: 2,217
Message 12 of 16

Re: Thinksmart Hub 500 & Teams

Here is what I did to get it to work for Teams only. All the SfB SRS documentation did not work for teams.

 

Initial Setup – Improved 

(***START HERE***) 

This might be the better guide. 

https://blog.kloud.com.au/2019/02/21/enabling-microsoft-teams-meeting-rooms/ 

 

  • Basically, go to "Resources" in the admin center. 
    • Create a Room account. 
  • Go to subscriptions. 
    • Add services. 
    • Other plans. 
      • Meeting Room ($15/user/mo) 
    • Add Add-on subscriptions 
      • domestic calling plan. ($12/user/mo) 
    • Also need at least one phone system or audio conferencing add-on? 
  • Assign the Meeting Room subscription to the Room account 
  • Go to teams portal, legacy skype admin portal, voice 
    • phone numbers tab, +. 
    •  emergency locations tab, create address. 
    • voice users tab, assign the number. 
  • Go to "Users" in admin center. 
    • Active users, select the room account, reset password. 
    • Run script to stop password expiration. 

 

This meeting sort of works. If you book a room through outlook, it does do the reservation but you don't really get access to the resources in the room unless you are sure to click "Teams" button when creating the meeting. 

 

Setup of the Lenovo ThinkSmart Hub 500 

When it ask for skype sign in, use the "@domain.com" for both "Sign-in" and "Email" fields. Leave the "domain/user (optional)" blank. Be sure to change the meeting type to include Microsoft teams as a default. Leave the domain list blank, as well. 

 

If that worked for you, please let me know if you are able to see the touch keyboard when you try to create a new meeting from the device... that's the issue I'm having.

 

tinysun
What's DOS?
Posts: 2
Registered: ‎04-04-2019
Location: JP
Views: 1,973
Message 13 of 16

Re: Thinksmart Hub 500 & Teams

Im having the same issues when I use Office 365 Business Premium lic,when I change the E3,everthing works while.you must use E1/E3/E5 like admin's replay.I don't know why.The system enginer of microsoft said,it's the Thinksmart Hub 500's setting.

Eyuboglu
What's DOS?
Posts: 1
Registered: ‎06-10-2019
Location: US
Views: 1,672
Message 14 of 16

Re: Thinksmart Hub 500 & Teams

I am having the same problem - "New Meeting" button takes me to the field "Type a name or number" doesn't bring up the keyboard.Did anyone find a solution?

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Yacine
What's DOS?
Posts: 1
Registered: ‎07-23-2019
Location: CA
Views: 1,316
Message 15 of 16

Re: Thinksmart Hub 500 & Teams

I have a same issue

Logiciel version 4.0.85.0

Windows build : 10.0.16299.1268

Office account is Office 365  E3 licence

 

My device works with Skype when a chose skype by default only, but when a chose skype and teams by default the keyboard won’t come up start a new meeting I can touch the field to select it, but I have to use an external keyboard to invite people.

If a chose URL to switch to Skype, its working fine

 

If anyone has found a fix please let us know

EFW
What's DOS?
Posts: 1
Registered: ‎07-24-2019
Location: CL
Views: 1,263
Message 16 of 16

Re: Thinksmart Hub 500 & Teams

Exactly the same issue as Yacine described on 3 Lenovo Thinksmart Hub 500 we buyed this month, for use with Microsoft Teams Rooms.

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