03-16-2017 01:54 PM
I've just recieved my Thinkvision X1. Unfortunately I get this high pitch sound from the speakers. The sound itself isn't very high, but it gets really annoying after listening to it for a while.
I've connected two laptops to the screen and both have the same problem. Doesn't matter if I connect it via usb-c or hdmi. The only thing that stops it is to turn the sound completely off on the monitor itself, which is not a long-term solution.
03-20-2017 01:38 PM
Hi, welcome to the forum.
If the support page don't get the serial number of the monitor, you should try to open a ticket to the phone support.
I don't have that monitor, but I'm just wondering, can you check the Windows sound settings for the speakers (I guess the sound is going with the HDMI cable, right?). Also, try to find arround another HDMI cable and test is temporarly if it improves or not. If after some more testing you can not get that sound, maybe it is time to open the ticket.
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