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bsmith-myrace1
Paper Tape
Posts: 1
Registered: ‎06-13-2019
Location: US
Views: 303
Message 1 of 4

Thunderbolt 3 Dock Firmware Interrupted - No Longer Found (40AN0230US)

Hi,

 

I was updating the firmware for the Thunderbolt 3 Dock when (for whatever reason) the firmware update process triggered a BSOD in the middle of flashing the MCU. Now I can't get anything out of the dock. The power button is always white and no amount of uninstalling drivers, removing devices from device manager, using different thunderbolt ports and cables can make it appear to the system. I cannot attempt a reflash using the update tool as it can't find the dock anymore. I didn't know if there was a way to put it in a 'reprogram' mode or something that might help me get it back to a point to reflash.

 

Below is the tool log, it just ends where the BSOD happened.

 

Thanks.

 

2019/06/12 15:40:24 :----------------------------------------------Begin of Tool--------------------------------------------------
2019/06/12 15:40:24 :GetModuleFileName
2019/06/12 15:40:24 :C:\Users\Bryan\Downloads\thunderbolt3_dock_gen2_workstation_dock_firmware\ThinkPad Thunderbolt 3 Dock Gen2_Workstation Dock firmware update_ V3161
2019/06/12 15:40:25 :Dock connection checking...
2019/06/12 15:40:25 :Thinkpad Thunderbolt 3 Dock Found!
2019/06/12 15:40:25 :Reading version from chip...
2019/06/12 15:40:25 :filter driver existed!
2019/06/12 15:40:25 :Read TBT frimware version from chip...
2019/06/12 15:40:29 :TBT device ID =b9889000:01082673:ffffffff:ffffffff
2019/06/12 15:40:29 :Thunderbolt firmware version =36.02
2019/06/12 15:40:29 :Read USB hub firmware version from chip...
2019/06/12 15:40:29 :USB hub1 firmware version =5113
2019/06/12 15:40:29 :USB hub2 version =5113
2019/06/12 15:40:29 :Read PD+MCU firmmware version from chip...
2019/06/12 15:40:29 :Delete previosly DataOutput.bin
2019/06/12 15:40:29 :Wait 5 seconds
2019/06/12 15:40:34 :Read MCU version from chip
2019/06/12 15:40:34 :Wait 5 seconds
2019/06/12 15:40:38 :MCU firmware version =0.18
2019/06/12 15:40:38 :PD controller firmware version =1.38.06
2019/06/12 15:40:38 :Turn on LP_CTL for DP hub firmware access...
2019/06/12 15:40:38 :Turn on LP_CTL for DP hub firmware access...5 seconds waitting
2019/06/12 15:40:38 :Wait 5 seconds
2019/06/12 15:40:43 :Reading DP hub firmware version from chip...
2019/06/12 15:40:44 :Main pgress= 0, RetCode=259
2019/06/12 15:40:45 :----Used 1 seconds---
2019/06/12 15:40:45 :DP hub firmware version =5.03.005
2019/06/12 15:40:45 :DP hub firmware version =5.03.005
2019/06/12 15:40:45 :Current Version=1.50
2019/06/12 15:40:45 :MCU firmware update is required!
2019/06/12 15:40:45 :PD firmware update is required!
2019/06/12 15:40:45 :DP hub firmware update is required!
2019/06/12 15:40:45 :TBT NVM update is required!
2019/06/12 15:40:45 :some firmware update required.
2019/06/12 15:42:55 :read firmware completed!
2019/06/12 15:42:58 :MCU firmware updating...
2019/06/12 15:42:58 :Updating MCU firmware...
2019/06/12 15:42:59 :Main pgress= 37, RetCode=259
2019/06/12 15:43:00 :Main pgress= 37, RetCode=259
Social Support Agent
Social Support Agent
Posts: 296
Registered: ‎08-01-2018
Location: PH
Views: 215
Message 2 of 4

Re: Thunderbolt 3 Dock Firmware Interrupted - No Longer Found (40AN0230US)

Hi bsmith-myrace1!

 

Welcome to the community forums. 

 

Please see this troubleshooting article for the dock:

https://support.lenovo.com/us/en/solutions/ht505867

 

Hope that helps. 

 

Regards,

Matt_lenovo



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zittrain
Fanfold Paper
Posts: 20
Registered: ‎07-22-2008
Location: US
Views: 144
Message 3 of 4

Re: Thunderbolt 3 Dock Firmware Interrupted - No Longer Found (40AN0230US)

Hello - I just updated the Thunderbolt firmware for my X1C6 (20KH), at https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-....

 

Now the USB mouse connected to the dock is no longer recognized. The dock firmware update tool at https://pcsupport.lenovo.com/us/en/downloads/DS506115 does not see the dock, nor is it available to be added through the Thunderbolt system tray icon. (I tried removing the dock as a device under "manage approved devices" to see if it would re-add, but no luck there either.)

 

The external monitor is working properly through the dock, and the computer is charging through the Thunderbolt port. I have tried unplugging the dock and plugging it back in to AC power, as well as rebooting the Thinkpad from the start.

 

Any guidance or ideas? Is there something not working with Thunderbolt FW version 43?

 

Thanks,

JZ

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zittrain
Fanfold Paper
Posts: 20
Registered: ‎07-22-2008
Location: US
Views: 136
Message 4 of 4

Re: Thunderbolt 3 Dock Firmware Interrupted - No Longer Found (40AN0230US)

OK, I deleted the Thunderbolt controller from system devices in the device manager, and when I disconnected and reconnected the dock it then recognized it and the mouse is working again. Whew!

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