07-05-2019 04:11 PM
When I search my dock's serial number, it gives me machine type model:40AC0135US.
Lenovo Vantage and Lenovo Update (this issue is across multiple computers (models T480 and a T470s) and multiple docks of the same model, some have Vantage installed, some have Lenovo Update) are showing that there is a firmware update for my Thunderbolt 3 dock. This update fails. It is ThingPad TBT3 Dock Firmware Update Package -10  - V.V1.00.12-1.20.00
An error window pops up with the following message:
"Failed to update the Device Firmware. Restart this program and try again."
Things I have tried:
Laptop plugged via thunderbolt usb c
Two Dell monitors connected to the dock via display port cables (the monitors do have hdmi ports btw)
One monitor has a sound bar that plugs via usb to the back of the monitor.
I am considering trying to unplug the monitor that has the sound bar and plugging the first monitor in via HDMI cable and seeing if that works.
If anyone has any insight or can provide any other troubleshooting I can try, please advise.
Please let me know if any additional info is needed.
08-06-2019 02:20 PM
Hi Karolinanna! Welcome to our forums community. When updating manually from the website, it is not recommended to perform the automatic updates. The Lenovo Vantage is intended for Ideapads while the Think Vantage is intended for Thinkpad lines. This is both recommended for Windows 10 OS. Run the update and install all detected updates. Update us how it goes.
08-06-2019 06:42 PM - edited 08-06-2019 06:51 PM
Automatic updates were tried as there was another thread that suggested it.
Is it recommended we uninstall Lenovo Vantage from our Thinkpad machines (T470 and T480 and also the Carbons)?
When I look at the support page of one of the T480 laptops (https://pcsupport.lenovo.com/ca/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-...) I do not see a link to install any ThinkVantage software. Can you direct me to the appropriate software for driver updates on these machines?
As I said above, whether I tried to install the update vie Lenovo Vantage, Lenovo Update, or manually, it still was failing. The text document does say that if your dock is working correctly, you may not need the firmware update but Vantage was popping off saying it was "critical."
I tried Lenovo Vantage, the update fails, I tried manually, the update fails, I tried System Update and it fails. It seems like it fails regardless what method chosen so I don't really understand what update process you are wanting me to try.
08-08-2019 12:17 PM
Has this been resolved? I'm having a pretty similar issue with my brand new 40AN0135US and am considering returning it if no solutions are found. I can't believe Lenovo is selling a device as unusable as this.