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apoth_fenix
What's DOS?
Posts: 1
Location: United States of America
Views: 107,457
Message 11 of 44

Re: Wireless Keyboard/Mouse Combo Malfunction - Mouse works, Keyboard doesn't

Tried the F keys and the number 3 but that trick didnt work for me
malkolm
What's DOS?
Posts: 1
Location: Melbourne Australia
Views: 107,424
Message 12 of 44

Re: Wireless Keyboard/Mouse Combo Malfunction - Mouse works, Keyboard doesn't

I have just this week received a mouse/keyboard combination as has one of my colleagues and we are both unable to get the keyboard to work. Mouse works fine.

 

The keyboard model is: KBRF3971, FRU P/N: 03X8201.

shrileyrat
What's DOS?
Posts: 2
Location: uk
Views: 107,309
Message 13 of 44

Re: Wireless Keyboard/Mouse Combo Malfunction - Mouse works, Keyboard doesn't

this is great and worked first time for my keyboard. many thanks
shrileyrat
What's DOS?
Posts: 2
Location: uk
Views: 107,308
Message 14 of 44

Re: Wireless Keyboard/Mouse Combo Malfunction - Mouse works, Keyboard doesn't

Spoiler
 

Press the F2, F3, and F4 keys at the same time.
Put the batteries in the battery compartment and close the cover.
Release the F2, F3, and F4 keys and press 3 key one time.
Keyboard will be successful in pairing with the receiver

 

worked first time for me many thanks for the tip

Kupius
Blue Screen Again
Posts: 1
Location: Stockton, CA
Views: 107,229
Message 15 of 44

Re: Wireless Keyboard/Mouse Combo Malfunction - Mouse works, Keyboard doesn't

I'm not sure whether the F2-F3-F4 instructions were the solution, but after trying these instructions to no avail, I IMMEDIATELY:

 

1) removed the USB receiver

2) turned off the mouse and took the batteries out

3) put the mouse batteries back in

4) [Maybe took out the batteries from the keyboard and put them back in - I'm sorry about this step, I just can't remember]

4) plugged in the USB receiver

5) turned on the mouse

 

and voila!  The wireless keyboard worked.

 

Hope this helps.

clare
What's DOS?
Posts: 1
Location: Sydney
Views: 107,200
Message 16 of 44

Re: Wireless Keyboard/Mouse Combo Malfunction - Mouse works, Keyboard doesn't

So tired of wasting my time trying to get this keyboard to work.  Have today received a replacement brand new combo from Lenovo (very quickly thank you to your service department) BUT same problem - mouse works, keyboard doesn't.  Tried all the suggestions in this chain but still no joy.  Can anyone suggest anything else?  I have def not confused the dongle / keyboard / mouse and the keyboard does not have a connect, reset or on button which doesn't leave me with much choice.  i've installed and reinsstalled the softwrae provided with the original device.  Device manager tells me that the hardware is working properly . . . hmm interesting definition of working.  Can anyone help???

JamesCool
What's DOS?
Posts: 1
Location: Czech Republic
Views: 106,697
Message 17 of 44

Re: Wireless Keyboard/Mouse Combo Malfunction - Mouse works, Keyboard doesn't

Thx for help! You are my hero ! Smiley Happy
rhaseventh
What's DOS?
Posts: 1
Location: Ciudad Juarez, Mexico
Views: 106,600
Message 18 of 44

Re: Wireless Keyboard/Mouse Combo Malfunction - Mouse works, Keyboard doesn't

Fabulous! It actually works, I was specially worried the keyboard wouldn't be compatible with Ubuntu (Linux)... but it is working now, thank you!

lenovolew
What's DOS?
Posts: 1
Location: Markham, ON, Canada
Views: 105,352
Message 19 of 44

Re: Wireless Keyboard/Mouse Combo Malfunction - Mouse works, Keyboard doesn't

I still can't get my keyboard and mouse and dongle working!

 

I tried the F2, F3, F4 thing.

 

I took batteries out of mouse and keyboard, and also took out dongle. Then put all back.

 

But still NOT working.

 

My batteries are good.

 

Very frustrated !!

 

The S/N # on the mouse is 440XXXX and it matches the keyboard.

 

Anyone have any ideas?

sofagris
What's DOS?
Posts: 1
Location: Norway
Views: 105,164
Message 20 of 44

Re: Wireless Keyboard/Mouse Combo Malfunction - Mouse works, Keyboard doesn't

Hi.

I tried the F2,F3,F4 method, but no success.
Then i removed the battery from the mouse, and pressed F2,F3,F4 to try this method again, and suddenly the keyboard worked!
I put the batteries in the mouse again, and all worked...

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