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2 Posts

11-30-2019

US

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  • Posts: 2
  • Registered: ‎11-30-2019
  • Location: US
  • Views: 20
  • Message 1 of 1

Wireless dongle from model: KBRF3971 overheating

2019-11-30, 16:44 PM

I am just trying to understand why my usb dongle for my mouse and keyboard stopped working.

 

The usb dongle is connected to my laptop in my study. The other day, my mouse and keyboard stopped working and when I touched the dongle, it was scalding hot. I removed it in fear of my laptop getting damaged somehow. After it cooled off, I plugged it back in to see if it would work but my laptop was not recognizing it and started overheating again.

 

Thankfully it is inexpensive but it seems wasteful to throw away if the mouse and keyboard are working perfectly fine.

 

Is there a way to fix this? Can I get a replacement dongle? 

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