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Zoom won't recognize Lenovo USB 2.0 built in Camera in L225

2020-06-01, 18:58 PM

The camera works in my camera app, and shows up in settings. But Zoom says it can't recognize it. Glad for any ideas, especially drivers or firmware updates for Windows 10!


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Re:Zoom won't recognize Lenovo USB 2.0 built in Camera in L225

2020-06-01, 19:20 PM

Welcome to the Community


What have you tried, so far?


You've probably already tried this: https://support.zoom.us/hc/en-us/articles/208362326-Video-Not-Working-on-Lenovo-Devices


Have a look at this thread: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/ThinkPad-X1-Carbon-4th-gen-webcam-won-t-work/m-p/5007734


I also found a post on Microsoft's forums which suggests DirectX could be at fault


Go to Windows Start  and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. 



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