eSATA/USB Secure Hard Drive is not recongized

[lestrade]

Hi all,

I got this cool external hard drive in my work and it have been workin great... until now.

I had it connected to my computer and then my wife turn that computer into hibernation (ohh no), and since that I can't get my computer (any computer) to recongize it. When I connect it I enter my pin and the LED turns green (static) but the computer do not recognize it, it does not even say "found new hardware" when connecting it to a computer (with or without entering pin)

Please help, can I recover my data?

Best regards

Per

[bananaman]

Hi lestrade, and welcome to the Lenovo User Community!

That sounds worrying. Did you try both interfaces (USB and eSATA)? I don't have one of these drives, but I've always found that a reboot is required for eSATA drives to be recognized.

When you try USB does anything show in the Device Manager?

[lestrade]

Hi

Thanks for your advices. I have tried booth USB and eSATA, but not eSATA + reboot. Sadly I can't try it here.

I do not see any changes in Device Manager when conecting it by USB, not before entering PIN or after (before I got a new hardware symbol when conecting it) 

Thanks again

[nathou]

Hi,

I had the same problem a few weeks appart with two 500GB eSATA/USB Secure Hard Drives. I had safely disconnected the drive but I only physically disconnected it hours later.

After that, the disk wasn't recognized on any computer I tried it with (Windows or Linux, eSata or USB). After disconnecting the data cable, the led stayed green forever (usually it turns red a few seconds later).

I was able to make it work again by performing a complete reset (but of course everything was erased and I had to re-partition the drive).

Fortunately these drives are used for backups so I didn't lose any data. But it is worrying to know that we can't rely on it so much... It would be great to come up with a upgrade that would make the disk more robust for that kind of problems. I didn't find anything for this product on Lenovo's support website...

Best regards,

Nathalie