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Lenovo Topluluğu

Oyun Bilgisayarları - Lenovo LegionDizüstü Modelleri
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37 İLETİ

01-16-2017

United States of America

26 Oturum açma işleminin

249 Sayfa Görünümleri

  • İLETİ: 37
  • Kayıtlı: ‎01-16-2017
  • Lokasyon: United States of America
  • GÖRÜNTÜLEME: 249
  • Message 1 of 5

Lenovo service in Turkey does not accept responsibility

2021-10-21, 11:12 AM

Hi,

 

I bought Lenovo Legion 5 Pro-16ACH6H for $2150 however it's keyboard is stuck in unlimited RGB loop. It is hardware issue as even when I am in BIOS I cannot change colors with FN + space (Lenovo USA confirmed it is hardware issue). I would normally return faulty product however I am currently in  Turkey and I bought the laptop in USA. 

Lenovo Turkey (Istanbul) told me that because it has warranty in another country and not here, they can take it to service (for a fee of course) if I bring it there personally (I live in Izmir) and I cannot send it using delivery company. Moreover they told me that if they during repair completely destroy my laptop they are not responsible for any damages. That's something no one would accept and completely unacceptable from Lenovo official repair service (I found them on Lenovo Turkey website!!!).

So basically if you buy Lenovo, although it's new, you simply cannot repair it if you leave country where you bought it. 

So now I have $2150 dust collecting machine from Lenovo.

How is it possible that official Lenovo repair center does not accept responsibility for damages it causes when repairing a Laptop???

Did I loose $2150 and is my only option to sell it to someone who has no problem looking at RGB loop while working or if no one wants it, just throw it in garbage?

 

Thanks

 

cevap
Seçenekler

5760 İLETİ

01-10-2019

Slovakia

1412 Oturum açma işleminin

51019 Sayfa Görünümleri

  • İLETİ: 5760
  • Kayıtlı: ‎01-10-2019
  • Lokasyon: Slovakia
  • GÖRÜNTÜLEME: 51019
  • Message 2 of 5

Re:Lenovo service in Turkey does not accept responsibility

2021-10-22, 8:23 AM

Hello @borgdrone7 ,

 

I'm sorry that you were not satisfied with our service so far. 

 

Could you please send your device's serial number directly to me in a Private Message on the forum? I would forward this information to my colleagues and we will see if we can do something to assist you.

 

I'll be looking forward to hearing from you.

 

Thank you,

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

cevap
Seçenekler

37 İLETİ

01-16-2017

United States of America

26 Oturum açma işleminin

249 Sayfa Görünümleri

  • İLETİ: 37
  • Kayıtlı: ‎01-16-2017
  • Lokasyon: United States of America
  • GÖRÜNTÜLEME: 249
  • Message 3 of 5

Re:Lenovo service in Turkey does not accept responsibility

2021-10-22, 9:46 AM

Thank you very much for trying to help. I sent you the serial number in private message.

cevap
Seçenekler

37 İLETİ

01-16-2017

United States of America

26 Oturum açma işleminin

249 Sayfa Görünümleri

  • İLETİ: 37
  • Kayıtlı: ‎01-16-2017
  • Lokasyon: United States of America
  • GÖRÜNTÜLEME: 249
  • Message 4 of 5

Re:Lenovo service in Turkey does not accept responsibility

2021-10-25, 20:06 PM

Hi

When can I expect someone to contact me? The laptop is collecting dust.

cevap
Seçenekler

5760 İLETİ

01-10-2019

Slovakia

1412 Oturum açma işleminin

51019 Sayfa Görünümleri

  • İLETİ: 5760
  • Kayıtlı: ‎01-10-2019
  • Lokasyon: Slovakia
  • GÖRÜNTÜLEME: 51019
  • Message 5 of 5

Re:Lenovo service in Turkey does not accept responsibility

2021-10-26, 17:05 PM

Hello,

 

I responded to your Private Message, please check your Private Message Inbox :)

 

Best regards,

Ala_Lenovo

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

cevap

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