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rgsteele
WWAN
Posts: 161
Registered: ‎04-24-2008
Location: CA
Views: 1,132
Message 1 of 4

Intel Online Connect breaks DirectAccess

Just a warning to anyone using Microsoft's DirectAccess technology to provide connectivity to users working remotely: one of the updates offered in Lenovo System Update for some machines will break DirectAccess connectivity. The update is called Intel Online Connect. If you are having any issues with DirectAccess connectivity, uninstall this application and the issue should be resolved. (Be sure to delete it from your ThinkVantage Update Retriever repository as well if you are deploying updates this way.)

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Lenovo Staff
Lenovo Staff
Posts: 5,069
Registered: ‎10-29-2009
Location: NC
Views: 1,128
Message 2 of 4

Re: Intel Online Connect breaks DirectAccess

Thanks for your information.  We're checking with Intel about this.

DaveA24
What's DOS?
Posts: 1
Registered: ‎09-18-2018
Location: GB
Views: 1,018
Message 3 of 4

Re: Intel Online Connect breaks DirectAccess

I can confirm, this is now breaking DA for all T470 laptops with the update applied.  I can see a successful connection to our DA server but for some reason something's preventing IPSec from forming with windows firewall.

JeffMatthias
What's DOS?
Posts: 1
Registered: ‎09-21-2018
Location: US
Views: 934
Message 4 of 4

Re: Intel Online Connect breaks DirectAccess

We have experienced this too.  Intel Online Connect comes down through Lenovo System Update as a recommended update marked urgent.  You install it it breaks Direct Access.  We have about 50 computers so far that updated and broke Direct Access on.  It seems related to laptops that have a finger print reader when the lenovo system update suggests it.  

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