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51 Posts

07-18-2018

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NVIDIA Optimus Display Driver (n1cdh81w) install hangs using ThinInstaller

2019-09-19, 16:04 PM

We are pushing driver updates via an SCCM task sequence using the ThinInstaller and finding that the NVIDIA Optimus Display Driver hangs on P50s i5's.

 

The last entry in the ThinInstaller log is:

 

Command: setup.bat
Directory: C:\WINDOWS\TEMP\ThinInstaller\n1cdh81w

 

Everything hangs and users are coming into the office the next day to find their systems locked up, the laptops very hot, and the case fans running at high speed. The task sequence doesn't time out and stop - it hangs too. I see ThinInstaller.exe and setup.exe still in memory when this happens.

 

I have seen it happen after the BIOS update successfully runs as well as after a wireless NIC driver successfully installs so I don't think it has anything to do with the immediately preceding driver install.

 

We are using TI version 1.3.0007.

 

Has anyone else seen this behavior?

 

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EDIT: Want to add that that affected devices all seem to be docked and all model 20FK but not 20FL even though it uses the same driver package.

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51 Posts

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Re: NVIDIA Optimus Display Driver (n1cdh81w) install hangs using ThinInstaller

2019-09-25, 18:04 PM

I see that what's happening is that the Intel Digital Audio driver install fine but Windows hangs when it tries to install the Intel HD Graphics 520 video driver. The last lines in the setupapi.dev.log are:

 

dvi:                               Device Status: 0x0180200a, Problem: 0x0 (0x00000000)

dvi:                               {Restarting Devices} 19:15:44.654

 

That device status does not happen when the driver installs successfully. Does anyone know what device status 0x0180200a means?

 

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EDIT: the final lines in the IntelGFX.log are:

 

Execute command: "C:\Windows\Temp\ThinInstaller\n1cdh81w\INTEL\x64\Drv64.exe" -driverinf "C:\Windows\Temp\ThinInstaller\n1cdh81w\INTEL\Graphics\ki 129511.inf" -flags 20 -keypath "Software\Intel\Difx64" -log "C:\Intel\Logs\IntelGFX.log" -diinstall

 

DRV64: RS1 or greater detected.  Executing DiInstallDriver.

 

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1977 Posts

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Re: NVIDIA Optimus Display Driver (n1cdh81w) install hangs using ThinInstaller

2019-09-25, 18:38 PM

,

 

I will be taking a look at this issue.

 

TLawson

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1977 Posts

03-03-2016

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Re: NVIDIA Optimus Display Driver (n1cdh81w) install hangs using ThinInstaller

2019-09-25, 18:47 PM

,

 

Have you looked into the latest revision of this package, n1cdh83w, released on 2019-09-09?  Does it do the same thing?

 

TLawson

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51 Posts

07-18-2018

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Re: NVIDIA Optimus Display Driver (n1cdh81w) install hangs using ThinInstaller

2019-09-25, 19:07 PM

I have not but will try to do a test deployment to see what happens.

 

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51 Posts

07-18-2018

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Re: NVIDIA Optimus Display Driver (n1cdh81w) install hangs using ThinInstaller

2019-09-25, 19:27 PM

I cannot try the newer driver package at this time. A few more notes:

 

--- not every P50s i5 has this problem. I just found that one p50s i7 (20FL) had this issue.

---most of the problem devices are at one location and seem to have similar serial #s. Unfortunately I cannot reproduce the problem at my office and the devices with the problem are elsewhere.

 

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51 Posts

07-18-2018

United States of America

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Re: NVIDIA Optimus Display Driver (n1cdh81w) install hangs using ThinInstaller

2019-09-27, 13:17 PM

I was able to get my hands on one of the failing devices.

 

I ran the update from C:\Windows\Temp\ThinInstaller\n1cdh81w; the command line was just as in the Update Retriever  - "setup.bat -s". Everything installed just fine.

 

I ran it as myself with elevated privileges and not as the System account.

 

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59 Posts

07-17-2019

Canada

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Re: NVIDIA Optimus Display Driver (n1cdh81w) install hangs using ThinInstaller

2019-09-27, 18:17 PM

You do not have some P50 systems with xeon processors instead of i7's unknowinly like we had ended up with some..these caused all kinds of problems?

 

Any chance we can get the nvidia packages, like this one, for the 'P' series notebooks install properly if we set the BIOS to use discrete graphics please. Thin Installer never detects the nvidia package if using discrete graphics instead of hybrid. This happend on the 'W' series laptops in the past as well. Tested on 'P' 50/51/52 in our environment with the same results.

 

Thank you.

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51 Posts

07-18-2018

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Re: NVIDIA Optimus Display Driver (n1cdh81w) install hangs using ThinInstaller

2019-10-02, 14:25 PM

Nope, no Xeon processors.

 

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