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51 Posts

07-18-2018

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NVIDIA driver not installing via ThinInstaller on P52s (20LC)

2020-01-27, 17:20 PM

We have integrated ThinInstaller with our imaging process (MDT) and are running into issues with the NVIDIA Optimus Display Driver(Windows 10 Version 1803 or Later) - 10 [64] package installing on the P52s.

 

Both the update_history.txt log and the Update_log_###########.log say the install was successful. The Intel video driver and the Display Audio driver install but the NVIDIA Quadro P500 driver does not get updated.

 

Does anyone know why it would do this or seen this behavior before?

 

This model does not give the BIOS option for discrete or hybrid GPU and the Intel Chipset driver comes up as "NotApplicable" in the update_history.txt log.

 

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1970 Posts

03-03-2016

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Re: NVIDIA driver not installing via ThinInstaller on P52s (20LC)

2020-02-06, 4:17 AM

,

 

Sorry for the delay.  I will investigate this issue and see what I can find.

 

TLawson

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1970 Posts

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Re: NVIDIA driver not installing via ThinInstaller on P52s (20LC)

2020-02-06, 23:48 PM

 

I have just run a few tests with Windows 10 1803 on a P52s (20LC) with an old Nvidia driver.  My NVidia Quadro P500 gets the driver updated from 26.21.14.3140 to 26.21.14.3194.

 

Can you provide the version of driver that you started with and the version you are attempting to go to?

 

TLawson

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51 Posts

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Re: NVIDIA driver not installing via ThinInstaller on P52s (20LC)

2020-02-07, 14:25 PM

Many thanks for the reply.

 

We are going from 23.21.13.8816 to 26.21.14.3194. 

 

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51 Posts

07-18-2018

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Re: NVIDIA driver not installing via ThinInstaller on P52s (20LC)

2020-02-07, 14:35 PM

Is ThinInstaller the issue? The read me says:

 

"LIMITATIONS

If user wants to update NVIDIA graphics driver using ThinkVantage System Update, user should uninstall the old NVIDIA graphics driver version manually before installing the latest driver release using ThinkVantage System Update."

 

I presume the ThinInstaller is basically the same as the System Update tool.

 

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Re: NVIDIA driver not installing via ThinInstaller on P52s (20LC)

2020-02-08, 0:15 AM

,

 

I am not quite sure about that limitation, but I do see it.  I am going to locate the version of the driver you mention and will start with that.  I will let you know more on Monday or Tuesday of next week.

 

TLawson

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1970 Posts

03-03-2016

United States of America

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Re: NVIDIA driver not installing via ThinInstaller on P52s (20LC)

2020-02-12, 21:43 PM

,

 

I apologize for the delayed response.  I have run quite a few builds with my P52s here with the NVidia Quadro P500 graphics in it.  I have deployed the earliest version of that driver that I can get my hands on and have been able to bring it up to the latest version.

 

Can you reproduce this consistently, it is all the time, or is it just on one device or fairly infrequently between devices?  If the Intel driver is getting updated, then we know the installer(s) are getting executed.  Using the following link, can you enable logging on a few devices prior to installing the update, let the update run, and then disable logging.  The log files will be found in C:\nvidialogging\

 

https://nvidia.custhelp.com/app/answers/detail/a_id/3171/~/how-to-enable-nvidia-graphics-driver-and-geforce-experience-installer-logging

 

I have done this in the past and it should still be applicable for now.

 

Once done, can you post them here.  (Remember to check for information you may not want to share, company names, accounts names,...)  I would like to review.

 

TLawson

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05-20-2020

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Re:NVIDIA driver not installing via ThinInstaller on P52s (20LC)

2020-05-20, 16:13 PM

 Take a look at this post as it may be relevant:

 

https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile-Workstations/NVidia-and-Intel-Video-Combined-Drivers-Won-t-Install-via-Thin-Installer-on-P1-P52-Discrete-Mode/m-p/4542566

 

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