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pilgi3
Token Ring
Posts: 140
Registered: ‎11-27-2018
Location: AT
Views: 510
Message 1 of 7

ThinInstaller - Synaptics Prometheus MiS Touch Fingerprint Reader Driver

The driver "Synaptics Prometheus MiS Touch Fingerprint Reader Driver" was not installed on the T490 (20N3) with ThinInstaller.

First i thought the driver is only for Windows 10 1809 and later?

 

thininstaller.jpgUpdate Retriever

homepage.jpgSupport Homepage

But on my test device (1803) i could install the driver with the EXE file.

 

pilgi3
Token Ring
Posts: 140
Registered: ‎11-27-2018
Location: AT
Views: 491
Message 2 of 7

Betreff: ThinInstaller - Synaptics Prometheus MiS Touch Fingerprint Reader Driver

ThinInstaller doesn't install the driver:

fingerprint.PNGdevicemgmt

 

Please could a lenovo employee check why this happens?

Logfiles attached.

 

Thanks!

Lenovo Staff
Lenovo Staff
Posts: 6,129
Registered: ‎10-29-2009
Location: NC
Views: 470
Message 3 of 7

Betreff: ThinInstaller - Synaptics Prometheus MiS Touch Fingerprint Reader Driver

It looks like ThinInstaller will not apply this driver to anything except 1809 and later.  If you look in the readme, for T490, this driver is only qualified for 1809 and later.  If you have tested it on 1803 and convinced that it works, you can modify the package yourself.  Here's how:

 

1.  in your repository, find nz6gf04w_2_.xml

2.  change this line to remove the part I marked in red:  <_ExternalDetection rc="0,1,2,3,4">%PACKAGEPATH%\getw10ver6.exe</_ExternalDetection>

3.  save the file, try running ThinInstaller again.  This driver should be detected now.

pilgi3
Token Ring
Posts: 140
Registered: ‎11-27-2018
Location: AT
Views: 454
Message 4 of 7

Betreff: ThinInstaller - Synaptics Prometheus MiS Touch Fingerprint Reader Driver

Thank you, i will do!

 

Will Lenovo change the description on the homepage or modify the package?

Lenovo Staff
Lenovo Staff
Posts: 6,129
Registered: ‎10-29-2009
Location: NC
Views: 427
Message 5 of 7

Betreff: ThinInstaller - Synaptics Prometheus MiS Touch Fingerprint Reader Driver

I will check and see if website/readme can be updated, but I will also explain why this situation happens.  We are expecting customers to run 1809 or later on these machines, since the factory preloads are all 1809 or 1903.  We understand that some enterprise customers are stuck on older versions of Windows, so we provide SCCM driver packages for that purpose.  If you look in SCCM driver package for 1803, you'll see it has same version of fingerprint driver:

 

Synaptics Finger Print Driver                 N2IFP11W        6.0.26.1105

 

1803 driver pack:  https://download.lenovo.com/pccbbs/mobiles/tp_t490_t590_p53s_p43s_w1064_1803_201909.exe

readme:  https://download.lenovo.com/pccbbs/mobiles/tp_t490_t590_p53s_p43s_w1064_1803_201909.txt

 

My point is, if you are an enterprise customer, we recommend using SCCM driver pack rather than pulling individual drivers from the website.

pilgi3
Token Ring
Posts: 140
Registered: ‎11-27-2018
Location: AT
Views: 390
Message 6 of 7

Betreff: ThinInstaller - Synaptics Prometheus MiS Touch Fingerprint Reader Driver

We are enterprise user and use the Thin Installer to deploy the drivers. 

Because the driver store in SCCM is so slow and difficult to maintenance.

 

This device is our first T490 and we will use 1803 the next 3-4 month. 

I hope we will be ready for 1909 then.

 

Thanks!

Highlighted
Lenovo Staff
Lenovo Staff
Posts: 1,309
Registered: ‎03-03-2016
Location: US
Views: 296
Message 7 of 7

Betreff: ThinInstaller - Synaptics Prometheus MiS Touch Fingerprint Reader Driver

@pilgi3,

 

It looks like they have updated the website and the XML for that installer.

 

TLawson

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