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md36
Token Ring
Posts: 71
Registered: ‎02-19-2018
Location: CH
Views: 317
Message 1 of 14

Thininstaller Update r0yvu10e Hotkey Features Integration 9.0.2.12 hangs

Hi all,

 

Anyone encountering the same issue with the installation of Hotkey Features Integration 9.0.2.12? The installation started with setup.exe /s but hangs and thininstaller will not terminate. I had to kill the setup.exe process.

 

Where can i find the logfile generated by the setup.exe /s command?

 

thx

 

Lenovo Staff
Lenovo Staff
Posts: 4,880
Registered: ‎10-29-2009
Location: NC
Views: 265
Message 2 of 14

Re: Thininstaller Update r0yvu10e Hotkey Features Integration 9.0.2.12 hangs

There's not any log file.  This issue was supposed to be fixed in 9.0.2.12.  Are you upgrading from a previous version of hotkeys?  How can I reproduce the problem here?

 

<9.0.2.12>
- (FIX) Fixed issue that listed application names in Keyboard Manager
        application selector dialog are not localized.
- (FIX) Fixed issue that installer might not finish if it is invoked by
        standard user account, built-in administrator account or software
        management tool like SCCM.
- (FIX) Fixed tablet keyboard unique issue that FnLk should be enabled when
        keyboard is initially attached if Windows language setting is Japanese.

 

md36
Token Ring
Posts: 71
Registered: ‎02-19-2018
Location: CH
Views: 257
Message 3 of 14

Re: Thininstaller Update r0yvu10e Hotkey Features Integration 9.0.2.12 hangs

Yes...we are upgrading from version 8.86.11 to 9.0.2.12 using SCCM package. Its not happening on all the machine some are ok.

Could it be that a running process is somehow blocking the upgrade with setup /S? btw what is the diference to setup.exe /SP?

Lenovo Staff
Lenovo Staff
Posts: 4,880
Registered: ‎10-29-2009
Location: NC
Views: 254
Message 4 of 14

Re: Thininstaller Update r0yvu10e Hotkey Features Integration 9.0.2.12 hangs

I always use "setup.exe /S".  "/SP" is used if you are trying to extract and install r0yvu10w.exe in a single step, as documented in the readme.  But I don't do it this way - I prefer to extract the package first and then run setup.exe

 

Have you found any other difference between the machines that have this problem and the ones that don't?

md36
Token Ring
Posts: 71
Registered: ‎02-19-2018
Location: CH
Views: 136
Message 5 of 14

Re: Thininstaller Update r0yvu10e Hotkey Features Integration 9.0.2.12 hangs

Hi someotherguy

 

We are using thin installer which extract automatically and installed the driver using setup.exe /s.

We have not yet found the differnece between the machines that have this problem and the ones that don't.

 

Do  you have more information on the fix applied in this 9.0.2.12 to stop hanging installation?

Maybe this would help identify the cause

 

thx

Lenovo Staff
Lenovo Staff
Posts: 4,880
Registered: ‎10-29-2009
Location: NC
Views: 121
Message 6 of 14

Re: Thininstaller Update r0yvu10e Hotkey Features Integration 9.0.2.12 hangs

md36,

 

The fix in 9.0.2.12 had to do with a specific situation where the user account running the hotkeys installer does not have their desktop shown.  I think your problem is more likely to be about upgrading from the old 8.x version of hotkeys.  I wonder if you could avoid the problem by uninstalling hotkeys 8.x first, so could you please try that?

 

 

md36
Token Ring
Posts: 71
Registered: ‎02-19-2018
Location: CH
Views: 94
Message 7 of 14

Re: Thininstaller Update r0yvu10e Hotkey Features Integration 9.0.2.12 hangs

sorry i was worng...older version is 9.0.1.6.

Is there a way to uninstall the older version using thininstaller within the same package?

Lenovo Staff
Lenovo Staff
Posts: 4,880
Registered: ‎10-29-2009
Location: NC
Views: 82
Message 8 of 14

Re: Thininstaller Update r0yvu10e Hotkey Features Integration 9.0.2.12 hangs


@md36 wrote:

sorry i was worng...older version is 9.0.1.6.

Is there a way to uninstall the older version using thininstaller within the same package?


I don't know how to modify an existing ThinInstaller package like that, my guess is that it's not possible.

 

But now that I know your systems currently have 9.0.1.6, let me do some more testing with this version and upgrading to the latest version with ThinInstaller.  Can you give me an example of a model where you saw this failure (e.g. ThinkPad T450).  Also, what version of Win10 is this (e.g. 15063, 17134, etc).  I want to test same thing as you as much as possible.

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md36
Token Ring
Posts: 71
Registered: ‎02-19-2018
Location: CH
Views: 75
Message 9 of 14

Re: Thininstaller Update r0yvu10e Hotkey Features Integration 9.0.2.12 hangs

We had this issue on thinkpad T470s.Windows 10 1709

Lenovo Staff
Lenovo Staff
Posts: 4,880
Registered: ‎10-29-2009
Location: NC
Views: 59
Message 10 of 14

Re: Thininstaller Update r0yvu10e Hotkey Features Integration 9.0.2.12 hangs

I testing using thinInstaller to upgrade from n1wvu60e (9.0.1.6) to r0yvu10e (9.0.2.12) but I'm not seeing this problem.  I tested several times.  Can you give me some more information about your environment?

 

1.  How was n1wvu60e originally deployed?  Was it by ThinInstaller, or some other way?

2.  When you run ThinInstaller, what user account is running it?  Is it run through SCCM, or some other way?

3.  What user(s) are logged into the system at the time that you run ThinInstaller?  Are they admin users, or standard users?

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