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ThinkPad x390 - BSOD, Windows 10-1803

2019-11-13, 21:34 PM

Hello,

We are nearing the end of our troubleshooting on this one and betting ready to potentially seek hardware replacement, however I figured I would check here first for any things we may have overlooked...

 

Issue : while imaging a ThinkPad x390 the unit started to BSOD half way through the MDT task sequence (at first).  On subsequent attempts the machine would then start BSOD'ing on the first reboot after the OS install.

 

troubleshooting steps taken : Our inital BSOD occurred after driver installation so we skipped this step in our TS, only to have it still BSOD. (btw, we have no drivers being loaded with out-of-box in the TS).  Once the BSOD began occurring right after OS install we wanted to try to rule out potential hardware issues.  We had our onsite repair tech swap out SSD's and found that the device would take an image with a replacement.  This replacement was a 256Gb NVMe drive and it worked fine, problem solved right? bad SSD obviously!  or so we thought.  We put the original SSD back in the machine and performed more tests; it would not take a WIndows 10-1803 image however it would take Windows 10-1903 with no BSOD to speak of.

 

We had searched through the Thinkvantage Update Retriever hoping for a potential firmware update for the harddrive however we did not find one.

 

my question for the forum, are there any firmware updates for this drive? or is this a potentially known issue for this device? Anything we forgot to check?

 

BIOS - N2JET77W (1.55)

Embedded Controller Version - N2JHT29W (1.13)

ME Firmware version - 12.0.40.1433

MTM# - 20Q1

 

Any questions and information is available upon request.

thanks

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Re: ThinkPad x390 - BSOD, Windows 10-1803

2019-11-20, 16:06 PM

Have you verified the NVMe is up to date on firmware?  We have a consolidated NVMe FW update utility available here:  https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x390/downloads/DS119265

 

Is the OS image you are applying patched to the latest level?  We solely rely on the inbox NVMe driver built into the OS and perhaps that has been updated which might explain why 1903 worked better than 1803.

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20 Posts

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Re: ThinkPad x390 - BSOD, Windows 10-1803

2019-11-22, 13:31 PM

NVMe has had the firmware updated according to our technician who conducted the tests.  Our OS (Win10-1803) is patched one month behind to ensure MS bugs have been worked out.  So in this case we would be running OS patches from October 2019 in November.

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Re: ThinkPad x390 - BSOD, Windows 10-1803

2019-11-22, 19:22 PM

,

 

 has asked me to run a few devices through MDT and deploy Windows 10 1803 to them.  I have not had any issues with the deployments.  My reference image is just Windows 10 1803 and it is patched up to 2019-Oct.  We have a few questions around this issue.

 

Is this one singular device you are having problems with or are there multiples?

What BSoD specifically are you seeing?  

What NVMe drive is in the failing computer?  Brand, Model, Size?

 

TLawson

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  • Message 5 of 8

Re: ThinkPad x390 - BSOD, Windows 10-1803

2019-12-10, 18:56 PM

Hello all,

I hope the holiday was well.  Please see my answers below,  thanks

 

==============================================================

 

Is this one singular device you are having problems with or are there multiples

Singular:  We have one device which we are currently using for evaluation.

 

What BSoD specifically are you seeing?

Stop Code - System Thread Exception Not Handled - what failed: ACPI.sys

 

What NVMe drive is in the failing computer?  Brand, Model, Size?

This particular one is a Western Digital, PC SN720 SSD, 256GB

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Re: ThinkPad x390 - BSOD, Windows 10-1803

2019-12-10, 22:16 PM

,

 

Just to clarify really quick, do you use driver packs when deploying your systems?  That will change my tests if you do not.

 

TLawson

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  • Message 7 of 8

Re: ThinkPad x390 - BSOD, Windows 10-1803

2019-12-11, 13:24 PM

In our Win10-1803 MDT environment we use a custom install script in our tast sequence (after this BSOD is occuring) to determine the type of device being imaged and then load the proper manufacturer's installer.  This script will determine if the machine is a Lenovo product, load the ThinInstaller, then load Lenovo drivers we collect from the ThinkVantage Update retriever to begin installation.  We are not currently using SCCM at this time to load drivers into our test machines (soon to come).

 

I hope this helps.

 

 

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  • Message 8 of 8

Re: ThinkPad x390 - BSOD, Windows 10-1803

2019-12-11, 18:28 PM

,

 

I have run some tests today with the available X390 devices here.  I have used an image that is patched through 2019-10 and the installations are working.  To reproduce your methods, I have removed all drivers from the deployment except the NIC driver, to establish connection to the deployment share post boot to full OS.

 

TLawson

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