English Community

Software and Operating SystemEnterprise Client Management
All Forum Topics
Options

3 Posts

10-22-2019

US

3 Signins

59 Page Views

  • Posts: 3
  • Registered: ‎10-22-2019
  • Location: US
  • Views: 59
  • Message 1 of 26

ThinkVantage Update Retriever Can't Select Drivers when trying to Export

2019-10-22, 23:47 PM

Good Evening,

             Looking for any assistance with my issue with ThinkVantage Update Retriever. When trying to export drivers I am unable to select any drivers. The screen remains on the select the folder for file location and when clicking next it says select drivers but it stay on the same screen. I am using a HP device with windows 10 Pro . This issue started after using the program for several hours. reinstalling the program does not fix the issue. Changing the repository does not affect the issue. Thank you in advance for any help.

Reply
Options

3 Posts

11-13-2019

AU

4 Signins

29 Page Views

  • Posts: 3
  • Registered: ‎11-13-2019
  • Location: AU
  • Views: 29
  • Message 2 of 26

Re: ThinkVantage Update Retriever Can't Select Drivers when trying to Export

2019-11-13, 1:18 AM

Hi,

 

I have the same issue.

 

When i select the destination folder and click next, the text at the top left changes to 'Select updates to export' but the screen remains on the folder location. See attached image.

 

Uninstall/reinstall of update retriever doesnt fix the issue.


Using latest version - 5.00.0063

 

Any ideas?

Thanks

Reply
Options

749 Posts

06-09-2015

US

5195 Signins

50241 Page Views

  • Posts: 749
  • Registered: ‎06-09-2015
  • Location: US
  • Views: 50241
  • Message 3 of 26

Re: ThinkVantage Update Retriever Can't Select Drivers when trying to Export

2019-11-13, 3:32 AM

Can you simply press the enter button on your keyboard to proceed to the next screen?  

Reply
Options

3 Posts

11-13-2019

AU

4 Signins

29 Page Views

  • Posts: 3
  • Registered: ‎11-13-2019
  • Location: AU
  • Views: 29
  • Message 4 of 26

Re: ThinkVantage Update Retriever Can't Select Drivers when trying to Export

2019-11-13, 3:41 AM

Hi,

 

No the same thing occurs. It seems the left frame updates, but the right frame doesnt. When i click next, or if i press enter the top left changes from

 

 

To this

 

 

But yeah, the right frame does not change, thus can't proceed.

Reply
Options

1 Posts

12-10-2019

GB

2 Signins

15 Page Views

  • Posts: 1
  • Registered: ‎12-10-2019
  • Location: GB
  • Views: 15
  • Message 5 of 26

Re: ThinkVantage Update Retriever Can't Select Drivers when trying to Export

2019-12-10, 10:01 AM

Hi

 

Was a fix for this ever found?

I'm getting exactly the same issue.

Reply
Options

3 Posts

11-13-2019

AU

4 Signins

29 Page Views

  • Posts: 3
  • Registered: ‎11-13-2019
  • Location: AU
  • Views: 29
  • Message 6 of 26

Re: ThinkVantage Update Retriever Can't Select Drivers when trying to Export

2019-12-10, 20:19 PM

I've tried a few basic things like uninstall/remove all files/folders etc with no luck.

Havent had a chance to explore further.


No word back from Lenovo, doesnt seem the app development is very active.

Reply
Options

3 Posts

10-22-2019

US

3 Signins

59 Page Views

  • Posts: 3
  • Registered: ‎10-22-2019
  • Location: US
  • Views: 59
  • Message 7 of 26

Re: ThinkVantage Update Retriever Can't Select Drivers when trying to Export

2019-12-10, 20:24 PM

I still not found any solution to this problem but i found an alterative solution :

 

https://support.lenovo.com/us/en/solutions/ht104232

 

here you can find the driver grabber and you can find drivers by their model number and it ill extract the drivers for you. Have not run into any issues so far. hope this helps.

Reply
Options

5 Posts

12-21-2019

US

10 Signins

150 Page Views

  • Posts: 5
  • Registered: ‎12-21-2019
  • Location: US
  • Views: 150
  • Message 8 of 26

Re: ThinkVantage Update Retriever Can't Select Drivers when trying to Export

2019-12-21, 18:43 PM

Just wanted to throw my hat in the ring to say I'm experiencing the same error. .NET was not installed the first time I installed TVUR and I thought that was the issue, but even after I uninstalled TVUR, installed .NET 4.8, and then reinstalled TVUR it still doesn't work. 

 

:( 

 

This is on a Windows 2012 R2 server

 

Reply
Options

5 Posts

12-21-2019

US

10 Signins

150 Page Views

  • Posts: 5
  • Registered: ‎12-21-2019
  • Location: US
  • Views: 150
  • Message 9 of 26

Re: ThinkVantage Update Retriever Can't Select Drivers when trying to Export

2020-01-17, 15:58 PM

Hello Lenovo, any update on this?! I tried it on a Win 10 x64 1809 machine and it worked! The first time anyway, then after that it did not. I WANT to use this as our solution, but I can't do so with these issues. This is a mature piece of software, why hasn't this been resolved?

Reply
Options

868 Posts

01-17-2010

US

1110 Signins

9401 Page Views

  • Posts: 868
  • Registered: ‎01-17-2010
  • Location: US
  • Views: 9401
  • Message 10 of 26

Re: ThinkVantage Update Retriever Can't Select Drivers when trying to Export

2020-01-17, 17:17 PM

Somehow I've missed the earlier posts on this thread.  We will try to figure out how this could be happening.  Right now we are not able to recreate it.  After entering a folder on the first page, I hit enter and immediately get the second page.  At this point I'm not sure what could possibly keep the second screen from being drawn.

 

Are you using version 5.00.0071?

 

You mention you are on 1809.  Do you know what patch level you are on?

 

We will look into the code for that process and may have more questions.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete