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6998 Posts

10-29-2009

United States of America

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  • Message 31 of 47

Re: Thunderbolt Firmware Detection Tool (1810r) - Download/Versions/output ?!

2019-11-18, 15:16 PM

pilgi3,

 

I agree with your finding, but this problem seems to happen only for you.  I can make this problem happen by putting random characters in my 16_t480s.txt file.  But if I use the real 16_t480s.txt, no problem for me.  It makes me wonder if your TXT file is somehow badly formed, with a hidden escape character, wrong encoding, or something strange like that?

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307 Posts

11-27-2018

Austria

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  • Message 32 of 47

Re: Thunderbolt Firmware Detection Tool (1810r) - Download/Versions/output ?!

2019-11-19, 8:00 AM

How does your txt file looks like?

 

 

Btw. i tried this on three T480s with different firmware versions (14,17,20) all of them get back -1.

Only my device with version 20 give back 1.

 

I have downloaded the firmware again. But still error -1.

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6998 Posts

10-29-2009

United States of America

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  • Message 33 of 47

Re: Thunderbolt Firmware Detection Tool (1810r) - Download/Versions/output ?!

2019-11-20, 14:46 PM

My txt file looks same as yours.  I checked T480s with firmware version 17 and it's working OK here.  Return code is 0 which means the update will be applied.

 

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307 Posts

11-27-2018

Austria

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  • Message 34 of 47

Re: Thunderbolt Firmware Detection Tool (1810r) - Download/Versions/output ?!

2019-11-21, 10:32 AM

In my case i get this:

 

I tried a few things, like uninstall Thunderbolt drivers or software, stop bitlocker ... .

Obviously no success.

My last try was installing the device from usb disk with an clean windows 10 enterprise 1803.

After all updates and drivers the errorlevel returns "0" :smileyfrustrated:

 

It seems like a config or software is responsible for the behavior.

I will do further testing ...

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6998 Posts

10-29-2009

United States of America

17836 Signins

166722 Page Views

  • Posts: 6998
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  • Message 35 of 47

Re: Thunderbolt Firmware Detection Tool (1810r) - Download/Versions/output ?!

2019-11-21, 14:12 PM

 wrote:

My last try was installing the device from usb disk with an clean windows 10 enterprise 1803.

After all updates and drivers the errorlevel returns "0" :smileyfrustrated: 

It seems like a config or software is responsible for the behavior.

I will do further testing ...


I agree with your finding, that something unique in your OS image causes this problem.  If you can tell us what it is, and how I can reproduce it here, maybe we can investigate further and provide solution.

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307 Posts

11-27-2018

Austria

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  • Message 36 of 47

Re: Thunderbolt Firmware Detection Tool (1810r) - Download/Versions/output ?!

2019-11-25, 14:30 PM

@someotherguy

 

I found out what's the problem! :smileyvery-happy:

The language "german" is responsible for the behavior!

 

Could you check the video which i have attached?

This is a TeamViewer file!

 

 

 

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6998 Posts

10-29-2009

United States of America

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  • Message 37 of 47

Re: Thunderbolt Firmware Detection Tool (1810r) - Download/Versions/output ?!

2019-11-25, 15:56 PM

 thanks for your information!  I will discuss this with thunderbolt team.

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6998 Posts

10-29-2009

United States of America

17836 Signins

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  • Posts: 6998
  • Registered: ‎10-29-2009
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  • Message 38 of 47

Re: Thunderbolt Firmware Detection Tool (1810r) - Download/Versions/output ?!

2019-11-26, 13:20 PM

 wrote:

 thanks for your information!  I will discuss this with thunderbolt team.


We were able to reproduce this and now working on a fix.  Thanks again for your help with this!

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6998 Posts

10-29-2009

United States of America

17836 Signins

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  • Posts: 6998
  • Registered: ‎10-29-2009
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  • Views: 166722
  • Message 39 of 47

Re: Thunderbolt Firmware Detection Tool (1810r) - Download/Versions/output ?!

2019-12-04, 12:35 PM

I got a new version of the detect tool:

https://1drv.ms/u/s!ApXWjQB7_a1bhoMxhkwM5Ligq52G-A?e=xcV8yn

 

Could you please do same test (like "detect1911.exe 16_t480s.txt") to make sure it will work OK in your environment?  If this test is successful, then the next step is for us to update all of the firmware packages with the new detect tool  Thanks again for all your help with this, and sorry for this trouble.

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307 Posts

11-27-2018

Austria

730 Signins

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  • Posts: 307
  • Registered: ‎11-27-2018
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  • Views: 6743
  • Message 40 of 47

Re: Thunderbolt Firmware Detection Tool (1810r) - Download/Versions/output ?!

2019-12-04, 12:44 PM

Thank you, I will do this now! :smileyhappy:

I let you know the result! 

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