Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Software and Operating SystemEnterprise Client Management
All Forum Topics
Options

51 Posts

07-18-2018

United States of America

62 Signins

404 Page Views

  • Posts: 51
  • Registered: ‎07-18-2018
  • Location: United States of America
  • Views: 404
  • Message 1 of 3

Thunderbolt firmware update failure on P52s via ThinInstaller

2019-09-12, 19:47 PM

We are trying to update the Thunderbolt firmware (n27ti03w) on our P52s laptops via ThinInstaller. They all seem to be failing with "Installation return code: 100". Does anyone know what this code means? The command line we're using is "FwUpdateTool.exe 1 -s".

 

I have noticed that the installer will not attempt an install if the laptop is not on AC power so that's the best I can come up with at this time. I have verified that the install files are cached locally and that all the files are extracted from the executable. Is there a way to have FwUpdateTool.exe generate a log? 

 

Skip

Reply
Answer
Options

14 Posts

10-24-2019

Germany

19 Signins

103 Page Views

  • Posts: 14
  • Registered: ‎10-24-2019
  • Location: Germany
  • Views: 103

Re: Thunderbolt firmware update failure on P52s via ThinInstaller

2019-10-24, 10:12 AM

hi,

little late but: error 100 actually means "AC not detected or battery is lower than 10%" according to a PDF I received from our Lenovo contact (no download link available).

Note that after I updated the Thunderbolt controller driver on a system I had this error with - although both AC was connected and battery was fully charged - the error was gone.

Correction: I did not update the driver (it already was uptodate) but the actual Docking firmware (it was a Thunderbolt 3 docking, Gen1)! That fixed the issue for me...

Reply

Replies(2)
Answer
Options

14 Posts

10-24-2019

Germany

19 Signins

103 Page Views

  • Posts: 14
  • Registered: ‎10-24-2019
  • Location: Germany
  • Views: 103
  • Message 2 of 3

Re: Thunderbolt firmware update failure on P52s via ThinInstaller

2019-10-24, 10:12 AM

hi,

little late but: error 100 actually means "AC not detected or battery is lower than 10%" according to a PDF I received from our Lenovo contact (no download link available).

Note that after I updated the Thunderbolt controller driver on a system I had this error with - although both AC was connected and battery was fully charged - the error was gone.

Correction: I did not update the driver (it already was uptodate) but the actual Docking firmware (it was a Thunderbolt 3 docking, Gen1)! That fixed the issue for me...

0 person found this solution to be helpful.

This helped me too

Reply
Options

51 Posts

07-18-2018

United States of America

62 Signins

404 Page Views

  • Posts: 51
  • Registered: ‎07-18-2018
  • Location: United States of America
  • Views: 404
  • Message 3 of 3

Re: Thunderbolt firmware update failure on P52s via ThinInstaller

2019-10-24, 13:43 PM

Thank you very much. I will check on our devices that are getting this error.

 

Skip

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms