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rgsteele
WWAN
Posts: 161
Registered: ‎04-24-2008
Location: CA
Views: 262
Message 1 of 7

TrackPoint Firmware Update Utility failing to download in Update Retriever

Good morning,

 

I'm getting an error when trying to download the "TrackPoint Firmware Update Utility - 10 [64]" version 1.0.0.4 in Lenovo Update Retriever. Update ID is n20g901w. Can someone have a look? Thanks!

rgsteele
WWAN
Posts: 161
Registered: ‎04-24-2008
Location: CA
Views: 260
Message 2 of 7

Re: TrackPoint Firmware Update Utility failing to download in Update Retriever

Forgot to include the Machine Type: 20LS

Lenovo Employee tlawson
Lenovo Employee
Posts: 856
Registered: ‎03-03-2016
Location: US
Views: 253
Message 3 of 7

Re: TrackPoint Firmware Update Utility failing to download in Update Retriever

@rgsteele,

 

It appears that there is a file missing.  I will contact the content team to resolve the issue.

 

TLawson

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Lenovo Employee tlawson
Lenovo Employee
Posts: 856
Registered: ‎03-03-2016
Location: US
Views: 201
Message 4 of 7

Re: TrackPoint Firmware Update Utility failing to download in Update Retriever

@rgsteele,

 

I have tested the package from UR and all files are there now and downloads successfully.  Please test this out and see if you can obtain the package.

 

TLawson

rgsteele
WWAN
Posts: 161
Registered: ‎04-24-2008
Location: CA
Views: 189
Message 5 of 7

Re: TrackPoint Firmware Update Utility failing to download in Update Retriever

Thanks tlawson, that one is downloading successfully now. However, I have another one that isn't downloading now. "Intel Chipset driver - 7 [32,64]/81 [64]", update ID w2chp01us17, for machine type 10FM.

 

In case it's helpful for addressing the root cause for these issues, in both of these cases I had previously downloaded the update successfully. Update Retriever detects that there is a change of some kind to the update and offers to download it again but fails to do so. When this has occurred previously, I have had success with deleting the existing instance of the update out of our repository and re-downloading it, but that hasn't helped in either of these two cases.

Lenovo Employee tlawson
Lenovo Employee
Posts: 856
Registered: ‎03-03-2016
Location: US
Views: 183
Message 6 of 7

Re: TrackPoint Firmware Update Utility failing to download in Update Retriever

@rgsteele,

 

Glad that first bit resolved it for you.

 

Can you create another thread so that if someone searches for this new issue, they will find it instead of the Trackpoint issue?  In the mean time, I will begin the process and pass this over to the content team as well.

 

TLawson

rgsteele
WWAN
Posts: 161
Registered: ‎04-24-2008
Location: CA
Views: 174
Message 7 of 7

Re: TrackPoint Firmware Update Utility failing to download in Update Retriever

Will do!

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