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rgsteele
WWAN
Posts: 164
Registered: ‎04-24-2008
Location: CA
Views: 336
Message 1 of 7

TrackPoint Firmware Update Utility failing to download in Update Retriever

Good morning,

 

I'm getting an error when trying to download the "TrackPoint Firmware Update Utility - 10 [64]" version 1.0.0.4 in Lenovo Update Retriever. Update ID is n20g901w. Can someone have a look? Thanks!

rgsteele
WWAN
Posts: 164
Registered: ‎04-24-2008
Location: CA
Views: 334
Message 2 of 7

Re: TrackPoint Firmware Update Utility failing to download in Update Retriever

Forgot to include the Machine Type: 20LS

Lenovo Employee tlawson
Lenovo Employee
Posts: 901
Registered: ‎03-03-2016
Location: US
Views: 327
Message 3 of 7

Re: TrackPoint Firmware Update Utility failing to download in Update Retriever

@rgsteele,

 

It appears that there is a file missing.  I will contact the content team to resolve the issue.

 

TLawson

Lenovo Employee tlawson
Lenovo Employee
Posts: 901
Registered: ‎03-03-2016
Location: US
Views: 275
Message 4 of 7

Re: TrackPoint Firmware Update Utility failing to download in Update Retriever

@rgsteele,

 

I have tested the package from UR and all files are there now and downloads successfully.  Please test this out and see if you can obtain the package.

 

TLawson

rgsteele
WWAN
Posts: 164
Registered: ‎04-24-2008
Location: CA
Views: 263
Message 5 of 7

Re: TrackPoint Firmware Update Utility failing to download in Update Retriever

Thanks tlawson, that one is downloading successfully now. However, I have another one that isn't downloading now. "Intel Chipset driver - 7 [32,64]/81 [64]", update ID w2chp01us17, for machine type 10FM.

 

In case it's helpful for addressing the root cause for these issues, in both of these cases I had previously downloaded the update successfully. Update Retriever detects that there is a change of some kind to the update and offers to download it again but fails to do so. When this has occurred previously, I have had success with deleting the existing instance of the update out of our repository and re-downloading it, but that hasn't helped in either of these two cases.

Lenovo Employee tlawson
Lenovo Employee
Posts: 901
Registered: ‎03-03-2016
Location: US
Views: 257
Message 6 of 7

Re: TrackPoint Firmware Update Utility failing to download in Update Retriever

@rgsteele,

 

Glad that first bit resolved it for you.

 

Can you create another thread so that if someone searches for this new issue, they will find it instead of the Trackpoint issue?  In the mean time, I will begin the process and pass this over to the content team as well.

 

TLawson

Highlighted
rgsteele
WWAN
Posts: 164
Registered: ‎04-24-2008
Location: CA
Views: 248
Message 7 of 7

Re: TrackPoint Firmware Update Utility failing to download in Update Retriever

Will do!

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