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98 Posts

06-02-2014

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Troubleshooting Failed Installation of Package from ThinInstaller

2018-04-02, 12:51 PM

TL;DR: I can't seem to get the IR Camera Drivers installed using a variety of methods on a Windows 10 v1703 (15063.909) machine and I can't find any logs that might help indicate what the problem might be.

 

Tried via ThinInstaller

I'm manually running ThinInstaller on my T480s via the following command:

C:\Program Files (x86)\ThinInstaller\thininstaller.exe /CM -search A -action INSTALL -noicon -noreboot -showprogress -
repository \\Server\TIRepo -log C:\Logs\ThinInstaller.log

 

TI launches, runs for a while, exits with exit code 1 and the log shows a failure:

...
Info 2018-03-23 , 06:24:15 at Tvsu.Executor.CommandLauncher.ExecuteCommandLine(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, RebootType reboot) Message: Directory: C:\Users\MYUSERNAME\AppData\Local\Temp\\ThinInstaller\n22cd07w_sun\ Command: n22cd07w.exe Arguments: /VERYSILENT /DIR="C:\Users\MYUSERNAME\AppData\Local\Temp\ThinInstaller\n22cd07w_sun" /EXTRACT="YES" Install type: COMMAND TimeOut: 0 HideWindow?: False Info 2018-03-23 , 06:24:15 at Tvsu.Executor.CommandLauncher.ExecuteCommandLine(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, RebootType reboot) Message: Directory 1: C:\Users\MYUSERNAME\AppData\Local\Temp\\ThinInstaller\n22cd07w_sun\ Info 2018-03-23 , 06:24:15 at Tvsu.Executor.CommandLauncher.ExecuteCommandLine(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, RebootType reboot) Message: If directory 1 exists: C:\Users\MYUSERNAME\AppData\Local\Temp\\ThinInstaller\n22cd07w_sun\ Info 2018-03-23 , 06:24:15 at Tvsu.Executor.CommandLauncher.ExecuteCommandLine(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, RebootType reboot) Message: The parameters directory and command stay as follows: Command: n22cd07w.exe Directory: C:\Users\MYUSERNAME\AppData\Local\Temp\\ThinInstaller\n22cd07w_sun\ Info 2018-03-23 , 06:24:16 at Tvsu.Executor.CommandLauncher.ExecuteCommandLine(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, RebootType reboot) Message: 0 Info 2018-03-23 , 06:24:16 at Tvsu.GenericPackageInstaller.GenericPackageInstaller.ExtractFiles(String extractCommand) Message: n22cd07w.exe /VERYSILENT /DIR="C:\Users\MYUSERNAME\AppData\Local\Temp\ThinInstaller\n22cd07w_sun" /EXTRACT="YES" Extract command was executed sucessfully in Integrated Camera Driver for Sunplus - 10 [64] update Info 2018-03-23 , 06:24:16 at Tvsu.GenericPackageInstaller.CmdInstaller.InstallUpdate() Message: Update Integrated Camera Driver for Sunplus - 10 [64] is being install using Windows Service Info 2018-03-23 , 06:24:16 Message: I received this info: Directory: C:\Users\MYUSERNAME\AppData\Local\Temp\\ThinInstaller\n22cd07w_sun\ Command: C:\Users\MYUSERNAME\AppData\Local\Temp\ThinInstaller\n22cd07w_sun\Dpinst.exe Arguments: /s Install type: COMMAND Info 2018-03-23 , 06:24:16 at Tvsu.Executor.CommandLauncher.ExecuteCommandLine(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, RebootType reboot) Message: Directory: C:\Users\MYUSERNAME\AppData\Local\Temp\\ThinInstaller\n22cd07w_sun\ Command: C:\Users\MYUSERNAME\AppData\Local\Temp\ThinInstaller\n22cd07w_sun\Dpinst.exe Arguments: /s Install type: COMMAND TimeOut: 0 HideWindow?: False Info 2018-03-23 , 06:24:16 at Tvsu.Executor.CommandLauncher.ExecuteCommandLine(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, RebootType reboot) Message: Directory 1: C:\Users\MYUSERNAME\AppData\Local\Temp\\ThinInstaller\n22cd07w_sun\ Info 2018-03-23 , 06:24:16 at Tvsu.Executor.CommandLauncher.ExecuteCommandLine(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, RebootType reboot) Message: If directory 1 exists: C:\Users\MYUSERNAME\AppData\Local\Temp\\ThinInstaller\n22cd07w_sun\ Info 2018-03-23 , 06:24:16 at Tvsu.Executor.CommandLauncher.ExecuteCommandLine(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, RebootType reboot) Message: The parameters directory and command stay as follows: Command: Dpinst.exe Directory: C:\Users\MYUSERNAME\AppData\Local\Temp\ThinInstaller\n22cd07w_sun Info 2018-03-23 , 06:24:17 at Tvsu.Executor.CommandLauncher.ExecuteCommandLine(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, RebootType reboot) Message: -2147351808 Info 2018-03-23 , 06:24:17 at Tvsu.GenericPackageInstaller.CmdInstaller.InstallUpdate() Message: Is dpinst update, Installation return code: -2147351808, check result is: False Info 2018-03-23 , 06:24:17 Message: Cleaning the registry Info 2018-03-23 , 06:24:17 Message: Change install date to: 636574262549624335 Info 2018-03-23 , 06:24:17 at Tvsu.Engine.Process.PackageInstallerProcess.InstallNewUpdates() Message: Update Integrated Camera Driver for Sunplus - 10 [64] installation failed Info 2018-03-23 , 06:24:17 Message: Executing the PostProcess PackageInstallerProcess Info 2018-03-23 , 06:24:17 at Tvsu.Engine.Process.PackageInstallerProcess.PostProcess() Message: upd Integrated Camera Driver for Sunplus - 10 [64] was installed successfully Info 2018-03-23 , 06:24:17 Message: The process PackageInstallerProcesshas been finished. Info 2018-03-23 , 06:24:17 Message: PostTask Info 2018-03-23 , 06:24:17 Message: Return install Updates Info 2018-03-23 , 06:24:17 Message: Displaying install results... Info 2018-03-23 , 06:24:17 Message: System updated: Installed=0 Not Installed=1 Download Failed=0 Info 2018-03-23 , 06:24:17 Message: Closing result screen... Info 2018-03-23 , 06:24:17 Message: Close Thin Installer? Info 2018-03-23 , 06:24:17 Message: Application will close now? True Info 2018-03-23 , 06:24:17 Message: User wanted to close Thin Installer. Info 2018-03-23 , 06:24:17 at Tvsu.Engine.DataBase.ShutDownDataBase() Message: Shutting down the DataBase, saving any data into file: updates.ser Severe 2018-03-23 , 06:24:17 Message: Processing the Update: n22cd07w_sun Severe 2018-03-23 , 06:24:17 Message: Processing the Update: n22uj03w Severe 2018-03-23 , 06:24:17 Message: Processing the Update: n20gf06w Info 2018-03-23 , 06:24:17 at Tvsu.Environment.EnvironmentManager.closeEM() Message: Closing Environment Manager. Info 2018-03-23 , 06:24:17 Message: Shut Down the Application Info 2018-03-23 , 06:24:17 Message: Loading Results screen on Action pane. Info 2018-03-23 , 06:24:17 Message: Notify method:INSTALL Severe 2018-03-23 , 06:24:17 at Tvsu.CommandLine.CommandLineParameters.StartCommanLineParameters(String[] arguments) Message: Error on command line parameters Exception: Message: Object reference not set to an instance of an object. Type: System.NullReferenceException at Tvsu.CommandLine.CommandLineParameters.StartCommanLineParameters(String[] arguments)

 

The installation log in %ProgramData%\Lenovo\ThinInstaller also confirms the failure:

MTM: 20L8CTO1WW
OS: Windows 10
OSLang: EN

Package ID : Package Description : Date : Installation status

n22cd07w_sun : Integrated Camera Driver for Sunplus - 10 [64] : 03/23/2018 : Failed
n20gf06w : Synaptics Metallica MIS Touch Fingerprint Reader Driver - 10 [64] : 03/23/2018 : Success
n22uj03w : BIOS Update Utility - 10 [64] : 03/23/2018 : Success
n22cd07w_sun : Integrated Camera Driver for Sunplus - 10 [64] : 03/23/2018 : Failed

n22cd07w_sun : Integrated Camera Driver for Sunplus - 10 [64] : 03/23/2018 : Failed
n22cd07w_sun : Integrated Camera Driver for Sunplus - 10 [64] : 03/23/2018 : Failed

 

I've rebooted & tried again, but the result is the same.

The full ThinInstaller generated log is available here: https://1drv.ms/u/s!Alfe4PQPMOWUt1VhaGKnGbw8fsGE

The Update_ApplicabilityRulesTrace.txt is available here:https://1drv.ms/t/s!Alfe4PQPMOWUt1aLq2fEvczqwdPM

 

Tried via System Update

I tried to pull updates via System Update but it also failed with similar results

...
Info 2018-03-23 , 07:31:34
at Tvsu.GenericPackageInstaller.GenericPackageInstaller..ctor(Update update)
Message: Update Local Directory: C:\ProgramData\Lenovo\SystemUpdate\sessionSE\Repository\n22cd07w_sun\

Info 2018-03-23 , 07:31:34
at Tvsu.Engine.DataBase.ChangeInstallDate(Update updateInfo)
Message: Change install date to: 636574302940415470

Info 2018-03-23 , 07:31:34
at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
Message: I received this info:
Directory: C:\ProgramData\Lenovo\SystemUpdate\sessionSE\Repository\n22cd07w_sun\
Command: n22cd07w.exe
Arguments: /VERYSILENT /DIR=C:\PROGRA~3\Lenovo\SYSTEM~1\SESSIO~1\REPOSI~1\N22CD0~1\ /EXTRACT="YES"
Install type: COMMAND

Info 2018-03-23 , 07:31:37
at Tvsu.GenericPackageInstaller.GenericPackageInstaller.ExtractFiles(String extractCommand)
Message: n22cd07w.exe /VERYSILENT /DIR=C:\PROGRA~3\Lenovo\SYSTEM~1\SESSIO~1\REPOSI~1\N22CD0~1\ /EXTRACT="YES" Extract command was executed sucessfully in Integrated Camera Driver for Sunplus - 10 [64] update

Info 2018-03-23 , 07:31:37
at Tvsu.GenericPackageInstaller.CmdInstaller.InstallUpdate(Int32& iReturnCode)
Message: Update Integrated Camera Driver for Sunplus - 10 [64] is being install using Windows Service

Info 2018-03-23 , 07:31:37
at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
Message: I received this info:
Directory: C:\ProgramData\Lenovo\SystemUpdate\sessionSE\Repository\n22cd07w_sun\
Command: C:\PROGRA~3\Lenovo\SYSTEM~1\SESSIO~1\REPOSI~1\N22CD0~1\Dpinst.exe
Arguments: /s
Install type: COMMAND

Info 2018-03-23 , 07:31:38
at Tvsu.GenericPackageInstaller.CmdInstaller.InstallUpdate(Int32& iReturnCode)
Message: Is dpinst update, Installation return code: -2147351808, check result is: False

Info 2018-03-23 , 07:31:38
at Tvsu.Engine.Process.PackageInstallerProcess.CleanRegistry()
Message: Cleaning the registry

Info 2018-03-23 , 07:31:38
at Tvsu.Engine.DataBase.ChangeInstallDate(Update updateInfo)
Message: Change install date to: 636574302940415470

Info 2018-03-23 , 07:31:38
at Tvsu.Engine.Process.PackageInstallerProcess.InstallNewUpdates()
Message: Update Integrated Camera Driver for Sunplus - 10 [64] installation failed

Info 2018-03-23 , 07:31:38
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess PackageInstallerProcess

Info 2018-03-23 , 07:31:38
at Tvsu.Engine.Task.Task.Start()
Message: The process PackageInstallerProcesshas been finished.

Info 2018-03-23 , 07:31:38
at Tvsu.Engine.Task.Task.StartExecution()
Message: PostTask

Info 2018-03-23 , 07:31:38
at Tvsu.Sdk.SuSdk.InstallUpdates(Update[] updatesInstall, Update[] updatesDefer, downloadingDelegate downDelegate)
Message: Return install Updates

Info 2018-03-23 , 07:31:38
at Tvsukernel.Logic.GUIController.ShowResults()
Message: Displaying install results...

Info 2018-03-23 , 07:31:38
at Tvsukernel.FlowScreens.Results.AdjustComponent()
Message: System updated:

Installed=1
Not Installed=1
n22cd07w_sun

Deferred=0
Download Failed=0
Hidden=0

Info 2018-03-23 , 07:31:38
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Results screen on Action pane.

Info 2018-03-23 , 07:31:38
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < One or more of the packages you recently installed will not take effect until your system is rebooted. Do you want to reboot your system now? >
...

The full SU generated log is available here: https://1drv.ms/u/s!Alfe4PQPMOWUt3Sikb-Vl2JUadGv

 

 

Tried Manually

I downloaded the 'Integrated Camera Driver for Windows 10 64-bit - ThinkPad T480s (Type 20L7, 20L8)' package from Lenovo & ran it manually but it also failed:

Related: Why are there multiple multiple devices in there?

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Re: Troubleshooting Failed Installation of Package from ThinInstaller

2018-04-04, 14:30 PM

I think this may be related to your issue.

https://forums.lenovo.com/t5/Enterprise-Client-Management/ThinkPad-Kaby-Lake-Refresh-device-drivers-and-deploying-Windows/ta-p/4003451

 

TLawson

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Re: Troubleshooting Failed Installation of Package from ThinInstaller

2018-04-05, 12:14 PM

As Mr. Lawson suggests in his post, I would STRONGLY advise you to deploy the new 8th gen systems like the T480 models with Windows 10 1709 instead of 1703. Especially since two more variant releases from Microsoft are coming this year, you may as well start by not creating additional work for yourself by testing a variant of Windows lower than Current Branch (CB)....it just means more testing and another build in short order regardless.

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98 Posts

06-02-2014

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Re: Troubleshooting Failed Installation of Package from ThinInstaller

2018-04-05, 17:53 PM

wrote:

As Mr. Lawson suggests in his post, I would STRONGLY advise you to deploy the new 8th gen systems like the T480 models with Windows 10 1709 instead of 1703. Especially since two more variant releases from Microsoft are coming this year, you may as well start by not creating additional work for yourself by testing a variant of Windows lower than Current Branch (CB)....it just means more testing and another build in short order regardless.


Thanks rbkirk for the reply!

 

That's more of an environmental, agile and almost philosophical <g> discussion subject!

 

I hear you 100% and as much as me and my team would love to be on the latest & greatest, the reality is:

  • Not everyone moves at the same pace so manufacturers like Lenovo can't expect organizations to be "on the bleeding edge" (In quotes because for many 1607 and 1703 are new) no matter channel they're on: semi-annual channel targeted (formerly CB) or semi-annual channel (formerly CBB).
  • We have to return leased machines soon and it's not realistic for us to build a 1709 image & have it fully vetted by all parties  (e.g.: our group, IT as a whole, UX & Training, the 'Workstation Stability Group' and so on) by the time we need to deploy these, which is mid-May.

I often wonder what life is like in places where IT has the authority to say "You're getting 1709 October 23rd 2017 whether you like it or not!" :)

 

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98 Posts

06-02-2014

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Re: Troubleshooting Failed Installation of Package from ThinInstaller

2018-04-05, 17:58 PM

wrote:

I think this may be related to your issue.

https://forums.lenovo.com/t5/Enterprise-Client-Management/ThinkPad-Kaby-Lake-Refresh-device-drivers-and-deploying-Windows/ta-p/4003451

 

TLawson


Yup that's exactly the issue - many thanks!

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