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rgsteele
WWAN
Posts: 164
Registered: ‎04-24-2008
Location: CA
Views: 803
Message 1 of 11

Update Retriever failing to download updates

I'm running Update Retriever version 5.00.0041. I'm seeing a number of updates that are failing to download:

 

TVUR failed updates 2018-11-29 2.PNG

 

Any advice on how to resolve this? Other updates are downloading successfully. Thanks!

Lenovo Employee tlawson
Lenovo Employee
Posts: 905
Registered: ‎03-03-2016
Location: US
Views: 794
Message 2 of 11

Re: Update Retriever failing to download updates

@rgsteele,

 

What model(s) are you seeing problems with?  Can you send the first 4 of the MTM.  Once I have that, I will start working on this issue.

 

TLawson

rgsteele
WWAN
Posts: 164
Registered: ‎04-24-2008
Location: CA
Views: 787
Message 3 of 11

Re: Update Retriever failing to download updates

Thanks @tlawson. It's the Windows 10 drivers for:

 

  • ThinkCentre M900 (10FM)
  • ThinkCentre M910q (10MV)

 

Lenovo Employee tlawson
Lenovo Employee
Posts: 905
Registered: ‎03-03-2016
Location: US
Views: 773
Message 4 of 11

Re: Update Retriever failing to download updates

@rgsteele,

 

Thanks for the info.  I have started looking into this issue for you.  It appears that there is a file missing from 7 of the 9 updates.  It is the same file for all 7 of those updates.  I am pushing to get that looked at and uploaded to resolve them.

 

As for the other 2 (SSD Firmware packages), I am digging in deeper on those two to find out what is going on.

 

TLawson  

rgsteele
WWAN
Posts: 164
Registered: ‎04-24-2008
Location: CA
Views: 714
Message 5 of 11

Re: Update Retriever failing to download updates

Hi tlawson, thanks for looking into this. It appears the missing file issue has been resolved, as it's just the SSD firmware updates that are failing to download now.

Lenovo Employee tlawson
Lenovo Employee
Posts: 905
Registered: ‎03-03-2016
Location: US
Views: 708
Message 6 of 11

Re: Update Retriever failing to download updates

@rgsteele,

 

it it appears that the firmware packages are missing files too. Those are being worked on as well. Thanks for your patience in this matter and for reporting the problematic packages to us. 

 

TLawson

rgsteele
WWAN
Posts: 164
Registered: ‎04-24-2008
Location: CA
Views: 554
Message 7 of 11

Re: Update Retriever failing to download updates

Any progress to report? It looks like those two SSD firmware updates still aren't downloading. Thanks!

Highlighted
Lenovo Employee tlawson
Lenovo Employee
Posts: 905
Registered: ‎03-03-2016
Location: US
Views: 517
Message 8 of 11

Re: Update Retriever failing to download updates

@rgsteele,

 

I will check those out and report back.  Thanks

 

TLawson

Lenovo Employee tlawson
Lenovo Employee
Posts: 905
Registered: ‎03-03-2016
Location: US
Views: 494
Message 9 of 11

Re: Update Retriever failing to download updates

@rgsteele,

 

I just looked at the packages that are still failing and the additional files that were missing were uploaded, but the CRCs for them were incorrect in the XML.  The CRCs being incorrect prevented the package download from being validated, thus the failed message.

 

I have sent this over for resolution and hope to hear something back within a few days.

 

TLawson

Lenovo Employee tlawson
Lenovo Employee
Posts: 905
Registered: ‎03-03-2016
Location: US
Views: 464
Message 10 of 11

Re: Update Retriever failing to download updates

@rgsteele,

 

I can now download those two updates.  I apologize for the delay on those packages.

 

TLawson

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