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9 Posts

06-11-2021

United States of America

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  • Posts: 9
  • Registered: ‎06-11-2021
  • Location: United States of America
  • Views: 35
  • Message 1 of 2

X12 Failing Images - Two Locations

2021-07-21, 22:15 PM

Hey team, 

 

i have a customer who is having multiple issues with failing images on an X12.  They have sent me logs from 2 separate locations - one is an internal network and one is a partner network.  

MTM is 20UV

 

I have been sent the logs, as no one can figure out where the issue is.  

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1916 Posts

03-03-2016

United States of America

3950 Signins

47437 Page Views

  • Posts: 1916
  • Registered: ‎03-03-2016
  • Location: United States of America
  • Views: 47437
  • Message 2 of 2

Re:X12 Failing Images - Two Locations

2021-07-22, 2:52 AM

@Price Wester,

 

The SMSTS log files provided are one log file broken into 2 parts so the log file does not get too large.  The logs provided are only from one Task Sequence execution.  If there is something we should be comparing to, then we will need the other set.

 

In reviewing this issue from the SMSTS.log, I can see where it appears the Office 2016v4 installation is apparently missing a file.  The SMSTS.log will not capture all that happens when a program is installed from a package.  The customer may want to review the execmgr.log file from this device to further investigate the issue.

 

Is this issue occurring on any other models?

 

TLawson

 

 

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