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6 Posts

06-22-2021

Israel

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-06-30, 7:55 AM

Dump File         : 063021-20140-01.dmp
Crash Time        : 30/06/2021 9:28:44
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000060
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff804`4a93d58b
Caused By Driver  : rtump64x64.sys
Caused By Address : rtump64x64.sys+3d58b
File Description  : Realtek USB FE/1GbE/2.5GbE/5GbE NIC NDIS 6.40 64-bit Driver
Product Name      : Realtek USB FE/1GbE/2.5GbE/5GbE NIC Adapter
Company           : Realtek Corporation
File Version      : 10.45.0308.2021
Processor         : x64
Crash Address     : ntoskrnl.exe+3f6c20
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\063021-20140-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 19041
Dump File Size    : 2,562,324
Dump File Time    : 30/06/2021 9:30:21
==================================================

New Driver Tested for week 

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26 Posts

03-09-2021

United States of America

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-06-30, 18:15 PM

You're right BrianHFASPS, I missed that. Otherwise I'd have never posted that link. This is not the first time Lenovo techs have directed me to that website. And I admit, with all those large confusing ads with download buttons, the website looks a little hinky.

 

When I last got drivers directly from the Realtek website it was at: Realtek USB FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK    

and now when I look there I see a driver released on 06/25/2021 so I'd definitely trust that one more. It's probably the driver the Lenovo techs were referring to, but clearly my test system doesn't have it and yet is completely stable now.

 

I'd already pushed back. Things don't add up. He was implying that the "Lenovo USB Ethernet" driver had been updated, but even if they kept the same version number and release date, the rtump64x64.sys file on my system clearly hasn't updated in months.

 

So my question to him was - what really changed? I checked both Lenovo System Updater's history of installs and Windows Update too, and nothing has come down to my machine to explain it. My system is still rock stable now, but I have no idea why.

 

There have been lots of BIOS updates recently on the T15 laptops and also the Intel Mgmt Engine firmware in them, so it seems more likely they have fixed the issue there instead - or in their Power Mgmt software.

 

Update:

The reason it took a day or two for a reply from Lenovo was that the engineer forwarded my question on to the team and this is how they replied:

 

Me: Can you clearly state that it was indeed the “Lenovo USB Ethernet” driver aka rtump64x64.sys that was updated, but it was released again with the exact same version number and the exact same release date?

 

A: Yes, rtump64x64.sys was updated. The formal version released on the web is different from the beta version. While the version number is the same, that is not always used as distinguishing evidence for differences between beta and formal versions.

 

Me: So can you tell me exactly what driver(s) were updated to solve this problem with the exact version numbers? So that when we update all our systems across the company, we can really know we have patched and solved this issue.

 

A: The 2 drivers updated in this package are as follows:

  1. Lenovo Ethernet

         Windows10           10.45.0308.2021

         Windows8.1          8.60.0518.2020

         Windows8           8.60.0518.2020

         Windows7           7.53.0518.2020

 

  1. ThinkPad USB-C Dock Gen2 Audio

         Windows10          1.31.38.54

         Windows8.1          1.31.38.54

         Windows8           1.31.38.54

         Windows7           1.31.38.54

 

----------

 

So for now, I'm going with the idea that there were multiple issues across multiple types of hardware. My theory goes that the 10.45 driver Lenovo released in March probably fixed the issue for some users, but other issues with the T15's prevented that fix from working until additional fixes in other software/firmware happened. For others, the new drivers from Realtek may help them. I'll do a direct install of those newer Realtek drivers (from the link above) to my test system and see if it still remains stable and if the driver file itself changed or is binary identical to the one I have now.

 

 

 

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3 Posts

07-01-2021

United States of America

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-07-01, 16:24 PM

This thread lists the USB-C Gen2 40AC dock, I see someone further up has a TBT Gen2 40AN dock with similar issues.  We have many 40AN docks, but I see the new driver is only under the USB-C Gen2 40AC download page.  Is Lenovo going to update the rest of the docks that utilize the RealTek chipsets?  We also have P27h-20 monitors with built-in RJ-45 and RealTek chips, I'm assuming these newer drivers are preferred?  Some guidance would be great.  NIC's not showing up, slow to connect have been a problem for a long time. 

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26 Posts

03-09-2021

United States of America

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-07-01, 19:08 PM

I just checked for the Lenovo 40AS Dock Gen 2 and there is a driver update released on June 15th, 2021 and the version number is V1.0.7.04131. So perhaps Lenovo has pushed out the update for all their docks.

 

Thanks for mentioning that because I'm not sure my test system downloaded that one, so I'll double check.

 

I did run the installer that I got straight from the Realtek website (mentioned in my post above) and did a before/after comparison of the rtump64x64.sys file and there was no change. And when I peeked inside that installer exe there was only that one .sys file. So the driver file I got from Lenovo matched the one on the Realtek website - which is good.

 

 

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5 Posts

06-24-2021

United States of America

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-07-02, 15:55 PM

I've run updates from Lenovo Vantage and am up-to-date. Is there any resolution to this issue? When I try to download the Realtek driver it keeps timing out also. Any other ideas for stopping BSOD/restarts? 

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3 Posts

07-01-2021

United States of America

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-07-02, 18:07 PM

Could an engineer from Lenovo please reply if/when the latest drivers will be posted for all of these docks that use the RealTek NIC chipset?  The only dock that I see with the updated drivers is the USB-C Gen2 when searching for updates on each Model number (not via Vantage, on the pcsupport.lenovo.com site).  My assumption after looking at the newer driver is it will work for all of the docks, but I believe I speak for everyone in Enterprise, please provide some guidance.  If you try to download from www.realtek.com I was getting blocked by our firewall based on the IP origin, so you may have to get creative.

 

As of 7/2/2021

NAME MODEL VERSION # DATE
TBT 3 Essential 40AV 1007 02/24/2021
TBT 3 Gen2 40AN 10017 02/04/2021
TBT 3 Gen1 40AC 10019 11/26/2020
       
USB-C Gen1 40A9 10019 11/26/2020
USB-C Gen2 40AS 1.0.7.04131 06/15/2021
USB-C Hybrid 40AF 10024 04/14/2021
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1 Posts

07-19-2021

Germany

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-07-19, 13:34 PM

Hi Community,

 

I got the same BSOD issue with WDF_VIOLATION and DRIVER_IRQL_NOT_LESS_OR_EQUAL errors. The problem affects many users in my organization (very often and recursive). After investigating the Minidumps, I found out that the driver causing the problem is rtump64x64.sys.

 

Here is some information about our system:

Laptop: Lenovo L15 (type 20U7, 20U8) Laptop (ThinkPad)

Processor: AMD Ryzen 7 PRO 4750U with Radeon Graphics 1.70 GHz

 

Windows specification

Edition: Windows 10 Enterprise

Version: 20H2

 

Windows is up to date with Windows Update.

The Realtek USB GBE Family Controller driver is also up-to-date, version: 10.45.20.308

 

I contacted Lenovo and asked for help, unfortunately they said they only support hardware issues.

 

The most recent dump file is attached.

Could you please assist?

 

Kind Regards

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6 Posts

06-22-2021

Israel

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  • Message 188 of 208

Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-07-19, 13:52 PM

Hi

try this one 

go to Device Manager and Network adapters

Right-click on the driver 

Click on Advanced Tab 

change this 

Priority & VLAN change it to Priority & VLAN Disabled

This should "fix" the Blue screen 

if that does not work i suggest to Roll Back to USB 2 driver 

 

I can say the setting has been tested on few computer with the same blue screen and it working fine 

 

hope it help as it help me :)

 

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3 Posts

07-23-2021

Mexico

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-07-23, 17:43 PM

Just not to lose track of this issue; in my case we have a company of approximately 300 employees, we only use two models of Laptops, ThinkPad X13 Gen 1 and ThinkPad X1 Gen 5, in both models we have been reporting the BSOD problem in conjunction of the Dock stations Type C 40AF and Windows 10 21H1, every day the reports are increasing and we do not find a solution ... we expect an official response from Lenovo for this and a prompt solution.

 

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179 Posts

11-10-2015

United States of America

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-07-23, 17:57 PM
As the person who started this thread over 6 months ago. This issue and prompt resolution aren't associated in any way.
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