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170 Posts

11-10-2015

United States of America

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-02-24, 21:12 PM

Any progress from Realtek on this issue. I have had to unplug Ethernet to docks for all my teachers which lessens the quality of connection for their online teaching via Teams.

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15 Posts

05-28-2020

Norway

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-02, 8:45 AM

@ fxrcng wrote:

My setup is also running smoothly again with the 2019 driver. Will report back if that changes.


Hi, what driver version is that?

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170 Posts

11-10-2015

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-02, 19:11 PM

Two new data points I came up with today. The bluescreens caused by the 10.43 driver version seem to happen with 20H2 (and likely 2004) but not 1909 (and likely 1903). I had a user on X1 Yoga Gen 1 that had I think a compatibility hold on it until recently. Today it upgraded from 1909 to 20H2 and immediately had multiple bluescreens every time they started a Teams call.

 

Second, we removed and uninstalled the driver for Lenovo USB in device manager. When we searched again it was replaced by TBT 3 Ethernet and a driver from 2015. We will see how that goes.

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3 Posts

06-11-2019

Germany

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-03, 9:25 AM

That'd be 10.33.419.2019. It's the one posted by "Corp IT Support" on page 7.

Link: https://download.lenovo.com/km/media/attachment/USBCG2.zip 

 

It's been 2 and a half weeks without a single BSOD.

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170 Posts

11-10-2015

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-03, 18:41 PM

That same user that got the TBT 3 Ethernet driver from 2015 later in the day got automatically upgraded via WU to 10.44.1214.2020 which like 10.43.1029.2020 causes bluescreens. However this time I did have the rollback driver option available. This I think tells Windows to not try again to upgrade the driver.

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170 Posts

11-10-2015

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-04, 21:33 PM

This is even worse with teachers at my school since they move between rooms and as a result docks and it seems each dock is detected uniquely by windows for drivers so we have to roll back each driver while attached to each dock. Wow I really hope this gets fixed soon.

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900 Posts

01-17-2010

United States of America

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-04, 21:58 PM

I've asked for a status update from development team and will let you know what I find out.  Sorry this has gone on for so long.

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1 Posts

03-05-2021

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-05, 22:31 PM
Had first two crashes today. From reading 8 pages of community notes I'm happy today was my first two crashes. Crashes occurred while on Teams and while using Chrome and Excel. Thanks for your work parkerjnc. Would be bummed out if I was work through this on a daily basis.
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10 Posts

03-07-2021

Italy

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-07, 17:24 PM

Hi everyone,

 

I am a (desperate) Italian user, I've come across this thread and I'm wondering whether I'm experiencing the same issue, although with slighltly different hardware?

 

I have an X1 Carbon 4th gen 20FB type (with Premium Support until mid-December 2021, by the way) with Windows 10 Pro -- version 20H2, which I installed via Windows Update on 24th February 2021. The computer is connected to a OneLink Plus docking station which I use with an external monitor, an external keyboard and external webcam.

 

Since January 2021 I've been having issues with Google Meet on multiple browsers. Basically, I get the BSOD with WDF_VIOLATION error on a random basis, i.e. not every single time I use Meet, and not even after the same numbers of minutes since starting the videomeeting.

 

I also use MS Teams, Cisco Webex, Skype and Zoom and I've never experienced this problem so far (touch wood!), not even when I was in a videoconference for almost 12 hours non-stop.

 

My minidump, the Lenovo Technical Support Specialist told me over the phone, points at the Realtek Ethernet driver for the OneLink Plus dock, which probably has some conflict with some Windows updates I've installed.

Yet I got the BSOD even when I connected the Ethernet cable to the X1 Carbon (via UBS 3.0 to Ethernet adapter) instead of to the dock... Which is kind of weird, isn't it?

 

Apparently, if I use Wi-Fi instead of Ethernet, I don't get the BSOD in Google Meet, but I need to do some more tests to make sure it wasn't just down to luck.

As you can imagine, it's a very unfortunate situation because last April, when the pandemic hit, I bought a Google Workspace subscription precisely to have virtual meetings via Google Meet... and now I can't do it anymore :'( Unfortunately there are cases where I am forced to use Meet instead of other platforms, so I really need to sort it out somehow.

 

I even considered re-installing Windows, but if the problem really lies in that driver, I'm not even sure this would solve the problem?

 

If there's any good advice you can give me, or even just a word of moral support, I'll be most grateful. Thanks in advance!

 

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12 Posts

11-20-2019

Germany

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Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-08, 7:38 AM

@ Clawdia wrote:

Yet I got the BSOD even when I connected the Ethernet cable to the X1 Carbon (via UBS 3.0 to Ethernet adapter) instead of to the dock... Which is kind of weird, isn' it?

 

I even considered re-installing Windows, but if the problem really lies in that driver, I' not even sure this would solve the problem?

 

If there' any good advice you can give me, or even just a word of moral support, I' be most grateful. Thanks in advance!

 

 

Hello Clawdia,

 

the USB 3.0 to Ethernet adapter uses the same Realtek chip as OneLink Dock.

Several other docks use this chip (and so also the same driver) too: USB-C Dock, Thunderbolt 3 Dock, Thunderbolt 3 Dock Gen 2.

We have even got Dell displays with integrated USB-C hub and an Ethernet port using this Realtek chip.

 

Only systems like Thinkpad T490 with an onboard Intel network card are not affected, as long as they do not use for example a Thunderbolt 3 Dock.

 

So a reinstallation of Windows won't help - if driver is updated through Windows Update the Bluescreens will be back again.

If you roll back the driver to a version BEFORE 10.43 everything works fine. Driver 10.39 an older are not affected.

 

I hope this will be fixed soon!

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