Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Software and Operating SystemEnterprise Client Management
All Forum Topics
Options

10 Posts

03-07-2021

Italy

5 Signins

35 Page Views

  • Posts: 10
  • Registered: ‎03-07-2021
  • Location: Italy
  • Views: 35
  • Message 81 of 157

Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-08, 7:53 AM

@ AlexB1971 wrote:

 

the USB 3.0 to Ethernet adapter uses the same Realtek chip as OneLink Dock.

Several other docks use this chip (and so also the same driver) too: USB-C Dock, Thunderbolt 3 Dock, Thunderbolt 3 Dock Gen 2.

We have even got Dell displays with integrated USB-C hub and an Ethernet port using this Realtek chip.

 

Only systems like Thinkpad T490 with an onboard Intel network card are not affected, as long as they do not use for example a Thunderbolt 3 Dock.

 

Thanks for your reply, Alex!

Actually I am also using a Dell monitor with that docking station... Now I'm really freaking out :D But to be fair, the rtump64x64.sys thing only seems to be associated with the Ethernet driver for the dock. The driver for the Intel Ethernet connection has a different driver file in my system, that's why I'm surprised I got the BSOD even when I connected the Ethernet cable to my computer...

 

 

So a reinstallation of Windows won' help - if driver is updated through Windows Update the Bluescreens will be back again.

If you roll back the driver to a version BEFORE 10.43 everything works fine. Driver 10.39 an older are not affected.

 

... except it seems like I cannot roll back to a previous version of the driver :'(

My interface is in Italian, obviously, but as you can see, the rollback option is greyed out:

 

 

If you think there are other things I can do (in addition to using Wi-Fi, I guess?), let me know! Thanks in advance.

Reply
Options

10 Posts

03-07-2021

Italy

5 Signins

35 Page Views

  • Posts: 10
  • Registered: ‎03-07-2021
  • Location: Italy
  • Views: 35
  • Message 82 of 157

Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-08, 15:16 PM

@ AlexB1971 wrote:

 

 

Hello Clawdia,

 

the USB 3.0 to Ethernet adapter uses the same Realtek chip as OneLink Dock.

Several other docks use this chip (and so also the same driver) too: USB-C Dock, Thunderbolt 3 Dock, Thunderbolt 3 Dock Gen 2.

We have even got Dell displays with integrated USB-C hub and an Ethernet port using this Realtek chip.

 

 

Sorry, Alex, I apologise -- you are right! The USB 3.0 to Ethernet adapter uses the same Realtek chip as OneLink Dock. I was checking the "Intel Ethernet connection I219-LM" (not sure which one it is, at this point?), which uses a different thing.

 

This would explain why I also got the bug on Meet using the Ethernet adapter!

Reply
Options

169 Posts

11-10-2015

United States of America

199 Signins

1189 Page Views

  • Posts: 169
  • Registered: ‎11-10-2015
  • Location: United States of America
  • Views: 1189
  • Message 83 of 157

Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-08, 16:50 PM

To use the built-in Intel Ethernet you need this dongle - ThinkPad Ethernet Extension Cable | 4X90F84315 | Part Number: 4X90F84315 | Lenovo US it is just a cable with no chips in it unlike the USB one that is actually an Ethernet inside the cable. It wouldn't have the issue that the USB or dock is having.

 

This is what I am going to do with my users. Most of my problems are with Gen 4 / 5 X1 Yoga that can use ThinkPad Ethernet Extension Adapter Gen 2 | Adapters | Part Number: 4X90Q84427 | Lenovo US. I have some and just ordered more to outfit my users with. I just can't keep fighting this issue the way it is right now.

Reply
Options

10 Posts

03-07-2021

Italy

5 Signins

35 Page Views

  • Posts: 10
  • Registered: ‎03-07-2021
  • Location: Italy
  • Views: 35
  • Message 84 of 157

Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-08, 17:11 PM

@ BrianHFASPS wrote:

To use the built-in Intel Ethernet you need this dongle - ThinkPad Ethernet Extension Cable | 4X90F84315 | Part Number: 4X90F84315 | Lenovo US it is just a cable with no chips in it unlike the USB one that is actually an Ethernet inside the cable. It wouldn' have the issue that the USB or dock is having.

 

Thank you, Brian. I'm afraid this is not an option for me, though -- I don't think I have such a port (it's a USB-C, right?) on my X1 Carbon 4th gen.

 

 

This is what I am going to do with my users. Most of my problems are with Gen 4 / 5 X1 Yoga that can use ThinkPad Ethernet Extension Adapter Gen 2 | Adapters | Part Number: 4X90Q84427 | Lenovo US. I have some and just ordered more to outfit my users with. I just can' keep fighting this issue the way it is right now.

 

Come to think of it, I believe I have a question. If the issue only concerns Realtek chipsets, should I maybe get a different RJ45 dongle that uses a different chipset and I'd solve the problem?

 

Thanks in advance!

 

Reply
Options

169 Posts

11-10-2015

United States of America

199 Signins

1189 Page Views

  • Posts: 169
  • Registered: ‎11-10-2015
  • Location: United States of America
  • Views: 1189
  • Message 85 of 157

Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-08, 17:24 PM

A X1 4th Gen according to PSREF ThinkPad ThinkPad X1 Carbon (4th Gen) (lenovo.com) has a built in Ethernet. Sorry yours is one that came out in very short period with OneLink+ dock connector. Unfortunately you can either have dock attached which uses Realtek Ethernet or you can use this cable Amazon.com: Lenovo 4X90K06975 ThinkPad One Link+ to RJ45 Adapter, Network Cable, 8.6 in, Black: Computers & Accessories which is very hard to find these days and it will use the built in Intel card instead.

 

Your idea of an alternate USB could work but be careful Realtek is used quite commonly so you may get one with same issue.

Reply
Options

900 Posts

01-17-2010

United States of America

1153 Signins

9686 Page Views

  • Posts: 900
  • Registered: ‎01-17-2010
  • Location: United States of America
  • Views: 9686
  • Message 86 of 157

Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-08, 17:24 PM

Hi Clawdia,

 

The Ethernet Extension Cable is not USB-C.  It plugs into a unique port on the ThinkPad X1 Carbon just for this cable.  It allows you to use the internal Intel I-219 Ethernet Adapter in the system so you would not require the Realtek USB Ethernet driver which is having the issue.

Reply
Options

10 Posts

03-07-2021

Italy

5 Signins

35 Page Views

  • Posts: 10
  • Registered: ‎03-07-2021
  • Location: Italy
  • Views: 35
  • Message 87 of 157

Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-08, 17:35 PM

Thanks for clarifying, Brian!

 

So I guess my options can only be:

  1. Wi-Fi
  2. Lenovo 4X90K06975 ThinkPad One Link+ to RJ45 Adapter, Network Cable
  3. A RJ45 dongle with a chipset other than Realtek

 

I'll do some more tests to make sure Google Meet doesn't give me the BSOD with Wi-Fi (it hasn't so far, touch wood!), but I'm not a huge fan of Wi-Fi and I'd rather use an Ethernet cable. So I guess I should explore options b) and c) as well.

 

In any case, should I disable (remove? not sure how it works) the Realtek rtump64x64.sys driver?

 

Grazie mille for all your help, it means a lot to me!

Reply
Options

169 Posts

11-10-2015

United States of America

199 Signins

1189 Page Views

  • Posts: 169
  • Registered: ‎11-10-2015
  • Location: United States of America
  • Views: 1189
  • Message 88 of 157

Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-08, 18:49 PM

If you don't have the Ethernet attached and thus no traffic is going over port / driver I haven't seen bluscreen in that instance. The bluescreen only seems to happen when particular or sufficient network traffic is handled by that driver.

Reply
Options

3 Posts

03-08-2021

Netherlands

3 Signins

15 Page Views

  • Posts: 3
  • Registered: ‎03-08-2021
  • Location: Netherlands
  • Views: 15
  • Message 89 of 157

Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-08, 19:12 PM

To circumvent the problem with the Realtek 8153 I use for the time being a DeLOCK 62121 usb3.0 to ethernet adapter. It has an ASIX chipset and works flawlessly.

Reply
Options

10 Posts

03-07-2021

Italy

5 Signins

35 Page Views

  • Posts: 10
  • Registered: ‎03-07-2021
  • Location: Italy
  • Views: 35
  • Message 90 of 157

Re:rtump64x64.sys bluescreen on X1 Yoga Gen 4 attached to ThinkPad Thunderbolt 3 Dock - Type 40AC

2021-03-08, 19:14 PM

@ BrianHFASPS wrote:

If you don' have the Ethernet attached and thus no traffic is going over port / driver I haven' seen bluscreen in that instance. The bluescreen only seems to happen when particular or sufficient network traffic is handled by that driver.

 

Thanks, Brian!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms