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Firmware Update

2021-07-01, 19:30 PM

Hi, I did a firmware update on my DS2200 storage and one of the controllers stopped working, I can't access this controller, I practically lost it. Has anyone ever had this situation and managed to recover?


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Re:Firmware Update

2021-07-05, 7:28 AM

Hi Marcos_Silva

Which version of the firmware did you update?


There are some troubleshooting maybe you can try to isolate the problem:

1. located on the Ops panel on an enclosure’s left ear illuminates. Check the LEDs on the back of the enclosure to narrow the fault to a CRU, connection, or both. The LEDs also help you identify the location of a CRU reporting a fault. 


2. Are you lost both controller canister or 1 of it? If possible use the SMC to verify any faults found while viewing the LEDs and to gather fault information.

Please feel free to leave your comment, thank you for support Lenovo

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Re:Firmware Update

2021-07-05, 12:30 PM

Hi Marcos Silva,

If enough time passed after the FW upgrade, as sometimes the controller might appear dead, but actually is not and the FW upgrade is just very slow/or controller stalled during the process, you could try to re-seat the controller. By re-seat I mean physically remove it from the enclosure for a couple of minutes and re-insert it. This normally does a hard restart of the canister and it re-initializes.


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