Hi guestlcw, 

1. Have you tried using the Reset Button(press & hold for 4 seconds) on the back side of the ix2-200? You can reset network settings this way.  

2. Have you checked if you have a double NAT problem? This would happen if you have replaced a router before.  Just log in to your router to verify if you have double NAT. 

- Go to the page that shows the router's WAN IP address, usually Status or Network Info.

- If the WAN IP address begins with 192.168, 10, or 172, you may have a NAT Firewall between
the router and internet connection.

- To troubleshoot the router problem and how to resolve it, search and download the official User Guide online and refer to page 127 in the "Troubleshooting Routers" section.  

3. If you have a Windows computer connected to the same router where ix2-200 is connected, you can check the following things:

- Confirm all the computers are connected to that same network and to the internet. 

- Make sure you are part of Workgroup: check in the System properties.

- Make sure you have Network Discovery enabled:

In Windows 8.1, open Network Sharing in Control Panel and check if the setting of "Turn On Network Discovery" is selected/turned on. 

In Windows 10, open the "Advanced sharing" settings window -> click the "Change advanced sharing settings " link found on the left side of the Network and Sharing Center.

4. Make sure the firewall rules in Windows are not blocking access to your NAS: 

-  Temporarily disable the firewall to see if your PC can discover the NAS this way.  If so, adjust your Windows firewall rules.

-  Check both the Windows firewall and anti-virus firewall for rules preventing file-sharing with your NAS. 

Hope it helps!

Hi guestlcw, 

1. Have you tried using the Reset Button(press & hold for 4 seconds) on the back side of the ix2-200? You can reset network settings this way.  

2. Have you checked if you have a double NAT problem? This would happen if you have replaced a router before.  Just log in to your router to verify if you have double NAT. 

- Go to the page that shows the router's WAN IP address, usually Status or Network Info.

- If the WAN IP address begins with 192.168, 10, or 172, you may have a NAT Firewall between
the router and internet connection.

- To troubleshoot the router problem and how to resolve it, search and download the official User Guide online and refer to page 127 in the "Troubleshooting Routers" section.  

3. If you have a Windows computer connected to the same router where ix2-200 is connected, you can check the following things:

- Confirm all the computers are connected to that same network and to the internet. 

- Make sure you are part of Workgroup: check in the System properties.

- Make sure you have Network Discovery enabled:

In Windows 8.1, open Network Sharing in Control Panel and check if the setting of "Turn On Network Discovery" is selected/turned on. 

In Windows 10, open the "Advanced sharing" settings window -> click the "Change advanced sharing settings " link found on the left side of the Network and Sharing Center.

4. Make sure the firewall rules in Windows are not blocking access to your NAS: 

-  Temporarily disable the firewall to see if your PC can discover the NAS this way.  If so, adjust your Windows firewall rules.

-  Check both the Windows firewall and anti-virus firewall for rules preventing file-sharing with your NAS. 

Hope it helps!