Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Datacenter StorageEnterprise Storage
All Forum Topics
Options

1 Posts

01-19-2021

Italy

2 Signins

15 Page Views

  • Posts: 1
  • Registered: ‎01-19-2021
  • Location: Italy
  • Views: 15
  • Message 1 of 3

V3700 Update stuck on Running update test utility

2021-01-19, 22:43 PM

Hi,

 

i have started the update of a V3700 to firmware 7.8.1.12 with test update utility version 31.7

6 hours have passed but the gui remains on "Running update test utility", no errors or events or running tasks.

Can you help me ? I can't abort or pause the task, buttons are garyed out

Thanks

Reply
Options

603 Posts

08-14-2018

United States of America

581 Signins

10469 Page Views

  • Posts: 603
  • Registered: ‎08-14-2018
  • Location: United States of America
  • Views: 10469
  • Message 2 of 3

Re:V3700 Update stuck on Running update test utility

2021-03-23, 1:32 AM

@ otomo147

Hello, I noticed that this post has gone unanswered for quite some time so I wanted to follow up with you and see if this has been resolved or if you were still in need of assistance? 

wrote:

Hi,

 

i have started the update of a V3700 to firmware 7.8.1.12 with test update utility version 31.7

6 hours have passed but the gui remains on "Running update test utility", no errors or events or running tasks.

Can you help me ? I can' abort or pause the task, buttons are garyed out

Thanks

 

Reply
Options

1 Posts

05-22-2021

Oman

2 Signins

25 Page Views

  • Posts: 1
  • Registered: ‎05-22-2021
  • Location: Oman
  • Views: 25
  • Message 3 of 3

Re:V3700 Update stuck on Running update test utility

2021-05-22, 5:07 AM

Hi, 

I am facing exactly the same issue, hanging for more than a day now!  how did you managed to move forward. 

Current FW version: 7.4.0.4

Upgrading to: 7.5.0.14  (Cannot go beyond 7.5.0.14 because of  the RAM is 4GB only)

Firmware upgrade test utility version: 31.7

** both nodes are showing active in service assistance tools. 

 

 

error

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms