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ThomasGinu
What's DOS?
Posts: 1
Registered: ‎05-27-2014
Location: United States
Views: 1,926
Message 1 of 13

Cannot Access Exchange Mailbox Items


We are using Windows Server 2003 group policy management tools and deployed an Outlook client to desktop. Many of our users are unable to access emails and we tried to sync their mailbox its fails.



We require information for how to access Exchange Server data.



Thanks

MotoAgent
MotoAgent
Posts: 2,132
Registered: ‎07-20-2012
Location: United Kingdom
Views: 1,926
Message 2 of 13

Re: Cannot Access Exchange Mailbox Items


Hey,



I'll set up a point of contact to the exchange specialist.



For now, I can only give you this template to answer. Don't post it here though, wait for the email you will get to the forum email address you provided.



Cheers,



Nicole 



 



Phone model(s):



IMEI(s):



Build number(s):



Domain:



Mail server:



1.Is your company running Small Business Server? What version?



2.If not running Small Business Server, then what version of Exchange is in the customer environment? What SP level? Are the Exchange versions the same on your front end/CAS server and your back end mailbox server?



3.Is Outlook Web Access and Exchange Active Sync allowed at your company? Are they enabled in your Exchange environment, and for the user(s) having an issue?



4.Are mobile devices allowed/enabled for EVERYONE in your company’s Exchange environment?



5.How many devices are in the environment? Are other similar Motorola Android phones working with corp-sync?



6.Has a ticket been opened with your IT Help desk? Has any support been provided from your IT department? What are the details provided from your local IT support?



7.Can a test account on your company’s exchange server be created for our internal support teams to replicate the issue?



8.What type of firewall/application filtering is enabled? Are the appropriate ports/filtering open in both directions to allow/enable Exchange Active Sync?



9.Can you please provide screen shots of your company’s Exchange server settings? Specifically, the current Exchange Active Sync policy that applies to the end user’s account, and then their mailbox properties, features tab (to show active sync enabled). 



 



 

MotoAgent
MotoAgent
Posts: 2,132
Registered: ‎07-20-2012
Location: United Kingdom
Views: 1,926
Message 3 of 13

Re: Cannot Access Exchange Mailbox Items


Right, my point of contact just said don't bother with the template but look at this:



If you are also using Exchange 2003 then you need to ensure that Exchange Server  2003 with Service Pack 2 is installed and that ActiveSync is enabled for all your users: http://technet.microsoft.com/en-us/library/aa997489(v=exchg.65).aspx



If you are using Exchange Server 2007 then the instructions for enabling ActiveSync can be found here: 



http://blogs.technet.com/b/vik/archive/2007/02/02/how-to-enable-and-disable-exchange-activesync-feat...



Let me know if that helps at all ThomasGinu.



Cheers,



Nicole

rachelbel
What's DOS?
Posts: 1
Registered: ‎05-27-2014
Location: India
Views: 1,926
Message 4 of 13

Re: Cannot Access Exchange Mailbox Items


Probably there must some corruption in the Exchange database EDB file. Only Exchange experts can resolves this issue but not with guarantee. As manual recovery process requires deep knowledge and experience. Thus it is always better to use an automated EDB recovery utility that perfectly resolves all errors and convert it into PST file format. Thus move Exchange EDB to Outlook PST file format.



Get More Details: http://www.edb-pst.net/exchange-to-outlook.html

Not applicable
Posts: 0
Views: 1,926
Message 5 of 13

Re: Cannot Access Exchange Mailbox Items


Exchange issues without facing any interference. It is the relevant and result-oriented solution to get back crucial Exchange database.



Get More info:-  http://www.exchangeserver.pcrecoverytools.com/

RonalDimaro
What's DOS?
Posts: 1
Registered: ‎12-24-2014
Location: India
Views: 1,926
Message 6 of 13

Re: Cannot Access Exchange Mailbox Items

Easily restore deleted or lost items from exchange server database with the help of edb recovery software. It is most effective and advance tool that instantly convert edb to pst format and repair crashed edb files. For more help visit http://www.edbtopsttutorial.net/

christinacampel
What's DOS?
Posts: 1
Registered: ‎12-26-2014
Location: India
Views: 1,926
Message 7 of 13

Re: Cannot Access Exchange Mailbox Items

You can try conversion tool for EDB to PST file migration after it gets recovered. No matter whether EDB file is corrupted or inaccessible users can still recover data from it without any trouble. You can recover a permanently deleted emails or mailbox from EDB file even when the retention period to restore it surpasses.

Not applicable
Posts: 0
Views: 1,926
Message 8 of 13

Re: Cannot Access Exchange Mailbox Items

Use a efficetive Exchange Edb Recovery software which can efficiently and easily restore and repair damaged, inaccessible or corrupt EDB database files and transform the same into Outlook PST.  For more info visit here: http://www.filesrecoverytool.com/exchange-edb-recovery.html



 

georgemmarsh
What's DOS?
Posts: 2
Registered: ‎04-01-2015
Location: Colombia
Views: 1,926
Message 9 of 13

Re: Cannot Access Exchange Mailbox Items

Really helpful to repair corrupt Priv1.EDB or Pub1.EDB files and fix EDB errors. It amazingly Convert all EDB file from damage exchange database and export Exchange mailbox to PST mailboxes including- Notes, Contacts, Calendars, Tasks, Journals, Inbox, Outbox, Sent items etc.




Read More: http://www.pcrecoveryutility.com/exchange-server-recovery.html

Stwain
What's DOS?
Posts: 1
Registered: ‎06-04-2015
Location: India
Views: 1,926
Message 10 of 13

Re: Cannot Access Exchange Mailbox Items

Re-access Exchange mailbox and retrieve entire enclosed data from Exchange server in readable mode with the help of PDS Exchange mailbox repair software. This is the best recovery and conversion application through which users can restore their Exchange data into PST, EML, MSG and HTML file formats.



Read More



https://exchangeedbfilerecovery.wordpress.com/