11-23-2010 07:19 AM
I'm having the same issues with Touchdown...it does not reliably push mail once my phone has been "asleep" for more than a few minutes.
11-23-2010 07:25 AM
I wonder if this is battery related. In other words, the software, in an effort to maximize battery life, is shutting down certain functions. I'm sure the intent was not to limit exchange functionality, it may just be an unintended consequence. Much like car companies do, they program their transmissions to shift at certain points to maximize MPG...unfortunately, there is no manual transmission option right now from Moto...
11-23-2010 07:42 AM
Without any real technical knowledge of the OS, I think the problem is entirely related to changes in OS process management triggered when the devices go to sleep or the screen times out. Connections to corporate email are severed at this point and fail to reconnect (most of the time).
11-23-2010 08:09 AM
If any of you are at a desk for an extended period of time, can you test this? Keep your phone plugged in and under Menu > Settings > Applications > Development select "Stay awake."
I'm wondering if the email will flow if the screen never shuts off.
11-23-2010 08:19 AM
I'm testing this now for the heck of it, but I don't think it will resolve the issue since mail does not start syncing until I OPEN my inbox. I can wake my phone up all I want but mail wont push until I open the Mail App and specifically go into my Corporate Inbox.
I'll let you know how I make out.
I've set the development to "screen on while charging" and have it plugged in.
I've also gone to my inbox to initiate a Push, since just looking at my homescreen will not initiate anything.
11-23-2010 08:55 AM
Agree that it's something of a long shot, but I don't want to miss a chance to verify or eliminate a possible factor.