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vikram_simha
What's DOS?
Posts: 2
Registered: ‎10-19-2011
Views: 197
Message 1 of 4

I cant access motoblur in my motorola charm with blur..!!!!

as i bought the phone i turned it on. A motorola symbol appeared , then android loading screen thats all i dint get any motorola blur set up plz help me...

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,645
Registered: ‎06-18-2010
Location: US
Views: 197
Message 2 of 4

Re: I cant access motoblur in my motorola charm with blur..!!!!

vikram simha wrote:

as i bought the phone i turned it on. A motorola symbol appeared , then android loading screen thats all i dint get any motorola blur set up plz help me...

Welcome to the Forums!

Sorry about the delay.

Did you manage to get this taken care of?

Where did you get the phone?

Have you tried doing a factory reset through the Android recovery menu? If, not, I can provide you instruction on how to do so.

Thanks,

J

vikram_simha
What's DOS?
Posts: 2
Registered: ‎10-19-2011
Views: 197
Message 3 of 4

Re: I cant access motoblur in my motorola charm with blur..!!!!

i orderd it from a web site called filpcart.com. and i have no tried

factory reset.

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,645
Registered: ‎06-18-2010
Location: US
Views: 197
Message 4 of 4

Re: I cant access motoblur in my motorola charm with blur..!!!!

Here are instructions to do a reset from the android recovery menu:


Before you start:



Backup any data you want/need to save. How you do this will vary depending on the apps you use. This procedure did not delete or damage anything on my SD Card, but it will not hurt to back that up also.


Make sure you have your motoblur sign-in info and google account info handy. Your other accounts should be restored by MotoBlur.


I advise doing this reset where you have access to a WiFi network. That way when the phone reboots you can enable WiFi before entering your Motoblur info. This greatly speeds up syncing your stuff back to your phone.


The Reset Procedure



  1. Power off your phone
  2. Open the hardware keyboard
  3. Hold the X key and then hold the power button
  4. When you see the Moto symbol you can release the power key
  5. Hold the X key until you see a triangle with an exclamation point
  6. Press the key labeled Fn (lower left corner of the keyboard in landscape, upper left in portrait) and the T key at the same time
  7. You will now see a menu on the screen
  8. Use the hardware keyboard cursor keys (lower left in portrait mode) to move the blue highlight to the various selections. You want to highlight "wipe data/factory reset"
  9. Press the return key (to the right of the OK key with the phone in portrait mode) on the hardware keyboard to select the option that is highlighted.
  10. Use the cursor keys to highlight YES from the next menu.
  11. Press the return key to complete the selection
  12. The phone will begin to reset. WAIT until it says it is complete
  13. When it is complete you will see the the menu again, select "Reboot system now" with the cursor keys
  14. Press the return key to reboot the phone.

Thanks,

J