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omarm1
What's DOS?
Posts: 9
Registered: ‎07-12-2011
Views: 269
Message 1 of 18

Motoblur keeps turning of every 45 seconds

I was given a Motoblur as a gift

I loved using it

It was fine for 4 weeks

Then, it just developed a weird problem - it keeps turning off and rebooting every 45 seconds

It does this consistently

I've used different sim cards - I know this isn't the problem

I called Motorola for help

They said without a receipt I was stuffed - didn't matter that the phone was completely new

(Sony Ericsson: if you have a new phone - they'll take the IMEI and will honour the warranty if a new phone)

This sucks    : (

I got a call back 5 min after the phone call

They told me to update the software - the phone was due an update

I updated

Yeeee ha! The phone lasted 1.5 minutes - and then started rebooting

Is this a common problem?

I googles and only found one thread where someone suggested the Sim was faulty

Any replies would be great

Thanks

Omar

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,645
Registered: ‎06-18-2010
Location: US
Views: 269
Message 2 of 18

Re: Motoblur keeps turning of every 45 seconds

This does not sound like a Sim card problem.

Before this was happening did you use a task manager, or task killer?

Also, did you install any new apps right before this started to happen?

Thanks,

J

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,645
Registered: ‎06-18-2010
Location: US
Views: 269
Message 3 of 18

Re: Motoblur keeps turning of every 45 seconds

Another thing to try is to start the phone in safe mode.  This will allow you to check out what you have installed for app that might be causing a problem.

1.  Power off your phone

2.  Press the Power button

3.  While powering on, press and hold the S key.

4.  Hold the S key until you see the idle screen.

See if you can boot the phone with the above instructions, if so, I would blame this on a app.

Thanks,

J

omarm1
What's DOS?
Posts: 9
Registered: ‎07-12-2011
Views: 269
Message 4 of 18

Re: Motoblur keeps turning of every 45 seconds

thanks for the replies - apologies for not replying sooner

the phone has been factory reset - in the 45 seconds it's up, i've managed to do a complete reset - so no applications

i've done as u suggest - i held down the 'S' key on the physycal keboard

this didn't do anything - am i pressing the wrong key?

i'm noticing now that the phone is resetting every 10 seconds now

can u suggest anything else?

also: something else i would add is the fact that the phone resets - but don't have to enter the pin code - it just goes straight to the normal screen (for all of 5 seconds)

also: i've done a lot more researching on google now - at first i thought i was the only one with the problem - it seems not - i am not alone - there are LOOOOOADS of people out there with this fault

what seems unfair of me is for motorola to refuse to give any assistance - other phone anufaturers would not do this for a brand new phone (i explained above that i don't have the receipt as the phone was given as a present)

motorola: please do something - this is not fair

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,645
Registered: ‎06-18-2010
Location: US
Views: 269
Message 5 of 18

Re: Motoblur keeps turning of every 45 seconds

If you follow the instructions that I posted above, should put the phone into safe mode, which just doesn't load any apps that you might have installed.  That way we can see if its an app that is installed.

If that didn't work, give this a shot:

STOCK RECOVERY MODE

1. Hold POWER BUTTON and X button on keyboard

2. After logo popup release POWER BUTTON and keep hold just X button

3. Triangle with little android popup release X button

4. Press POWER BUTTON once

Popup screen : Android System Recovery

When in there clear cache, and do a factory reset.

Thanks

J

omarm1
What's DOS?
Posts: 9
Registered: ‎07-12-2011
Views: 269
Message 6 of 18

Re: Motoblur keeps turning of every 45 seconds

thanks for the last reply

ok, i figured out how to get into safe mode - for some reason the isntructions weren't making sense when i first read

problem still there   

i boot into safe made - great - i can see the safemode semi transparent icon on the bottom left

5 - 10 seconds later, the phone reboots - and goes back into normal mode (upon which it reboots again in a similar fashion)

anything else?

i used to hate motorola phones - but the flipout, i loved for the 4 weeks i was allowed to use for

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,645
Registered: ‎06-18-2010
Location: US
Views: 269
Message 7 of 18

Re: Motoblur keeps turning of every 45 seconds

Did you see my other post about doing a factory reset and clearing the cache

from the recovery menu? Give that a shot.

Thanks,

J

Sent from my Motorola XPRT

omarm1
What's DOS?
Posts: 9
Registered: ‎07-12-2011
Views: 269
Message 8 of 18

Re: Motoblur keeps turning of every 45 seconds

thanks for the quick reply

cache clearing: haven't done that

how do i do it

but another thing i forgot to mention: it's now trying to do a factory reset

it comes to the welcome screen, asks you to inout questions and choose wireless networks etc

problem: the phone just resets - i can't now go through the setup  

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,645
Registered: ‎06-18-2010
Location: US
Views: 269
Message 9 of 18

Re: Motoblur keeps turning of every 45 seconds

I believe I posted above the steps to get into the recovery menu. Follow

that.

Thanks,

J

Sent from my Motorola XPRT

omarm1
What's DOS?
Posts: 9
Registered: ‎07-12-2011
Views: 269
Message 10 of 18

Re: Motoblur keeps turning of every 45 seconds

maybe i'm doing something wrong

1. i turned off

2. i held down the power buttom and the 'enter' key

this then starts the phone and in the bottom left there is some writing that says 'safe mode'

am i doing something wrong here?

when i did this - i thought great!!

but then it rebooted again   : (

i tried again a few times and managed to initiate a full factory reset

the factory reset caused the phone to come back to the original screen u get when u first turn on the phone

but after choosing the first few options, the phone reboots again

i think i must doing something wrong