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9467 Posts

01-13-2008

United States of America

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  • Location: United States of America
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  • Message 91 of 98

Re:Cannot log on during recovery disk creation

2020-12-25, 17:17 PM

@vishwanatha HG wrote:

I am unable to login using USB Recovery creator tool. Worst Lenovo support and so much pain.

I lost my patience in talking to support team, they always push ball on our court.  No option for physical bootable media support 

I regret buying the E490 laptop.  

 

I don't know why this tool is so hit-or-miss.  For me it usually works, and if not it generally works a day or two later...

 

Possible work-arounds: if your machine is still running windows OK you can create a recovery image locally: "recovery drive" in the windows search box.  If not, you can pull down a "clean" image from Microsoft and install that.  Follow it with Vantage from the MS store and use Vantage to install the Lenovo stuff.

https://www.microsoft.com/en-us/software-download/windows10

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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13 Posts

10-12-2016

Canada

11 Signins

92 Page Views

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  • Message 92 of 98

Re:Cannot log on during recovery disk creation

2021-01-04, 14:12 PM

they are a massive company they can make it work if they want we should not have to wait a few days for it or destroy our own usb sticks 

 

we order a usb for every computer we sell and we sell about 800 per yr 

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4 Posts

03-16-2018

United States of America

8 Signins

17 Page Views

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  • Message 93 of 98

Re:Cannot log on during recovery disk creation

2021-09-24, 11:47 AM

Issue still exists with the Lenovo USB Recovery Creator. Option to PURCHASE a USB w/ the image is available for my laptop which is still under warranty. Please correct the login error in your Recovery Creator tool ....

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3 Posts

03-16-2021

Sweden

4 Signins

10 Page Views

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  • Message 94 of 98

Re:Cannot log on during recovery disk creation

2021-09-24, 18:41 PM

Yeah it's broken AGAIN.

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4 Posts

03-16-2018

United States of America

8 Signins

17 Page Views

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  • Message 95 of 98

Re:Cannot log on during recovery disk creation

2021-09-24, 18:47 PM

I just received an update from Lenovo's Twitter team stating the "issue has been reported already to [the] Development Team and they are working on it." They did not include an ETA

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3 Posts

03-16-2021

Sweden

4 Signins

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  • Message 96 of 98

Re:Cannot log on during recovery disk creation

2021-09-24, 19:48 PM
Good thing I had an old version of the software since the new one doesn't have an error submitting button...
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2 Posts

09-24-2021

United States of America

2 Signins

5 Page Views

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  • Message 97 of 98

Re:Cannot log on during recovery disk creation

2021-09-24, 22:06 PM

They just updated the Recovery Creator in the last month from 4.0.3.4 to 4.0.3.5 and now the button to send the report is gone. I also have an older version that I loaded up just to report this issue. 😁

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2 Posts

09-24-2021

United States of America

2 Signins

5 Page Views

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  • Registered: ‎09-24-2021
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  • Message 98 of 98

Re:Cannot log on during recovery disk creation

2021-09-25, 6:54 AM

It's working again!

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