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1 Posts

02-05-2018

United States of America

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  • Registered: ‎02-05-2018
  • Location: United States of America
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  • Message 21 of 106

Re: Cannot log on during recovery disk creation

2018-02-05, 21:39 PM

Dear Lenovo customers, 

 

We apologize for the service disruptions.  These disruptions, when using the USBRecoveryCreator tool, relates to a manitory security upgrade that was applied and tested but later was found to be overly restrictive.   Our teams are rapidly working to resolve this problem as your business is important to us. 

 

Meanwhile, if you are experiencing problems, please request a physical media copy (a USB key) of your recovery image until we can properly apply the update.

 

Again, thank you for your patience.

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1 Posts

02-06-2018

Slovakia

1 Signins

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  • Message 22 of 106

Re: Cannot log on during recovery disk creation

2018-02-06, 15:13 PM

Is there a workaround for download?

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5 Posts

02-10-2018

Ukraine

26 Signins

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  • Location: Ukraine
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  • Message 23 of 106

Re: Cannot log on during recovery disk creation

2018-02-10, 2:02 AM
Dear GDI_lenovo,

I had only one try for the request for my hardware (Iand 've choosen the digital copy).

Therefore, I can not submit another one for the physical media copy.
Because the system tells me that I don't have the right for the new request any more and should try another hardware.

And the worst part - my current request will expire in less then 72 hours.

Is this a bad luck?

Please, recommend me, what should I do?
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5 Posts

02-10-2018

United States of America

6 Signins

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  • Location: United States of America
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  • Message 24 of 106

Re: Cannot log on during recovery disk creation

2018-02-10, 6:18 AM

Hi,

 

Sadly the problem is not solved yet.

 

I tried to login and I get the same error. My 3 days time window is expiring today.

 

I can't understand how to get the physical recovery media. Please let me know, wherever I try to apply for recovery media it says I have already ordered one.

 

It gets frustrating as everyday passes by without any solution.

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5 Posts

02-10-2018

United States of America

6 Signins

44 Page Views

  • Posts: 5
  • Registered: ‎02-10-2018
  • Location: United States of America
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  • Message 25 of 106

Re: Cannot log on during recovery disk creation

2018-02-10, 6:20 AM

Same problem here. It doesn't seem to have any workaround either.

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1 Posts

02-10-2018

Egypt

11 Signins

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  • Message 26 of 106

Re: Cannot log on during recovery disk creation

2018-02-10, 10:19 AM

Same problem here until now 

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1 Posts

08-16-2016

United States of America

3 Signins

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  • Location: United States of America
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  • Message 27 of 106

Re: Cannot log on during recovery disk creation

2018-02-11, 3:07 AM

I also am unable to use the recovery tool and am traveling in 2 days.  This is unacceptable lack of support rendering the product useless and seem to be intentional based on the irrational "too strict security guidelines" given earlier.

In the meantime I want a direct link to download the tool, or a recovery USB airmailed for overnight Sunday delivery.  What's the deal?

 

Moderator note: post edited to conform with Community Guidelines

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2 Posts

02-11-2018

United States of America

3 Signins

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  • Location: United States of America
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  • Message 28 of 106

Re: Cannot log on during recovery disk creation

2018-02-11, 6:09 AM

This is rediculous. Over a week later and we are still having issues?

 

Get with it Lenovo. We need to be able to access a recovery for our devices!

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1 Posts

02-11-2018

United States of America

1 Signins

10 Page Views

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  • Registered: ‎02-11-2018
  • Location: United States of America
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  • Message 29 of 106

Re: Cannot log on during recovery disk creation

2018-02-11, 13:29 PM

hi

i cant download the image because there is error when i write my mail and password.

 

Moderator note: post merged with existing thread.  Subject edited to match thread.  Was:  download image with lenovo usb recovery creator

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5 Posts

02-10-2018

United States of America

6 Signins

44 Page Views

  • Posts: 5
  • Registered: ‎02-10-2018
  • Location: United States of America
  • Views: 44
  • Message 30 of 106

Re: Cannot log on during recovery disk creation

2018-02-11, 13:47 PM

please provide an update on the situation.

even if the problem of logging in is solved.

 

My thinkpad had access for download only once. The ridiculous 3 day deadline given by Lenovo is already over. Please enable the download for my T470 again.

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